AppleInsider is supported by its audience and may earn commission as an Amazon Associate and affiliate partner on qualifying purchases. These affiliate partnerships do not influence our editorial content.
A seeming flaw in iCloud's coding has seemingly prevented an author from being able to access her account, due to its interpretation of her surname "True."
Author Rachel True complained on Twitter about not being able to log into her iCloud account. According to tweets since February 27, the author has been unable to access her account for six months, for what appears to be a coding issue.
One tweet raising the issue shows a diagnostic screen stating "iCloud has stopped responding," offering to send diagnostic data to Apple, reports iMore. The details section of the window mentions "cannot set value true' to property lastName' as part of what would be sent off.
It appears that iCloud is interpreting the last name of "true" as a boolean flag rather than as a text string, which the program cannot properly interpret and breaks.
True claims she has been on the phone to Apple's customer care for multiple hours about the problem, but to no avail. Later tweets has the author proposing a bug has been identified and could qualify her for a bug bounty reward.
As of March 6, True still doesn't have any access to the account, but was informed Apple will get in touch on Monday or Tuesday with further assistance.