A doctor in North Wales claims he had to sell his family car in order to pay for the in-app purchases his seven-year-old son had racked up during one hour on an iPhone game.
Consultant endocrinologist Muhammad Mutaza from Colwyn Bay in North Wales, says that Apple "tricked" his child by not preventing in-app purchases. His son, 11, played the free version of "Dragons: Rise of Berk" for an hour, and made around 30 in-app purchases.
Mutaza got 29 email receipts before noticing any of them, and by then his total App Store bill was GBP 1,289.70 ($1,792).
"Initially, my thought was that I'd been scammed," he told the UK's Daily Mail newspaper. "I never thought it would be possible to spend that much money on a kids' game."
"It's not even limited to one click a day, you could click 'purchase' 10,000 times and spend a million pounds on it in half an hour," he continued.
Mutaza complained to Apple, saying that his son had been "pressured" into making the purchases. Apple refunded him GBP 207 ($290) — and now Mutaza says that he is now considering legal action.
"I've been an Apple customer since 2005," he told the Daily Mail, "[and] I just said to the customer services man on the phone, 'well done, you've ripped me off, congratulations, you have succeeded in ripping my child off, you've tricked him."
Mutaza says he then told Apple that he will not be "spending another penny on you ever again."
Apple's parental control features are turned on by default for children the age of Mutaza's son. While Mutaza says that his son must have memorized his password, account password security is the responsibility of the device or account owner.
When queried by the publication about the incident, Apple also pointed out that beyond password security, "Ask to Buy" is only one of a number of parental control features that are designed to prevent this situation.
Separately, Ask to Buy and such protections are among the issues Apple has used to defend its App Store curation. Its recent privacy publication says that without such control over the App Store, it would be much more difficult for parents to avoid their children running up such bills.
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45 Comments
I guess being a doctor in wales doesn’t pay that much. And he’s a lousy parent. Someone, please give this man a vasectomy before he does even more damage.
Well, imagine how much worse things will get if the old farts in Congress force Apple to allow 3rd party stores. And No, this won’t be like android. iKnockoff users are broke, developers know Apple users have money so they will exploit the sh** out of that security hole.
Why is he complaining about Apple and not the game developer?
I have one freemium game I play fairly regularly - I've accumulated quite a bit of in game currency just by "getting good" - I haven't paid them a penny. I just did the math. over $2000 if I had paid for it? How can I turn that in?!
LOL If you're this irrational about charges that you allowed to happen from being this irresponsible from not taking basic measures to protect your account with long-held, and well known practices and checks then you are not a physician I would trust. If you are so poor at managing your money that you need to sell your car over $1,800 than you are not a physician will trust*.
Note: Many years ago there were definitely issues with the system of which Apple was clearly culpable, but they resolved that lack of protections long ago.
* I think he probably had an extra car that he wasn't really using and decided to sell around the time of his own egregious oversight more so than he didn't have the funds to cover the cost, but either way it's not a good look for him.
Just wait until the tyke discovers Amazon 😝.