Woman claims Apple Store lost her MacBook, later found

A California woman says Apple Vintage Faire, Modesto, lost her MacBook, reminding users it's critical to back up their passwords.

Corina Fezi, a resident of Modesto, California, dropped off her MacBook at her local Apple Store to get its screen repaired. The date for her pick-up was June 23.

However, Fezi told CBS Sacramento that day came and went. According to her, Apple had lost her computer.

"I've been calling Apple support ever since and nobody has a tracking number, nobody knows where my computer is, nobody has any information for me," Fezi said.

She claimed that her job was on the line because the computer contained passwords that she failed to back up before taking it in for repair.

CBS Sacramento reached out to Apple, who responded that Feliz had received her computer "yesterday."

"Thanks for following up," Apple told the news station. "We've reached out to the customer and have achieved a mutual resolution. Corina picked up her computer as of yesterday."

Cases like this serve as a reminder to responsibly back up passwords whenever possible. Fortunately, Apple's iCloud Keychain syncs passwords with all devices on the same Apple ID.

It is also important to make sure whatever password manager you're using is securely storing your passwords. For example, it was recently discovered that thieves in Brazil were able to gain access to victims accounts by merely searching for passwords stored in unsecured locations, such as the Notes apps.

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23 Comments

Xed 2878 comments · 4 Years

About 3 years ago

It amazes me how poor people are with managing the most sensitive aspects of their lives and then blame others for their lack of planning and basic safety.

I can wipe any device right now and give it to anyone to repair without losing any important data. This is by design. Even if giving to Apple (whom I trust) for a screen repair I will wipe my device—if possible—because Apple is run by humans (whom I don't trust).

neilm 1000 comments · 16 Years

I’ve had lots of our office Apple laptops repaired over the years (often for new batteries). Apple always cautions to protect confidential data and to back up the drive first.

lkrupp 10521 comments · 19 Years

Xed said:

It amazes me how poor people are with managing the most sensitive aspects of their lives and then blame others for their lack of planning and basic safety.

I can wipe any device right now and give it to anyone to repair without losing any important data. This is by design. Even if giving to Apple (whom I trust) for a screen repair I will wipe my device—if possible—because Apple is run by humans (whom I don't trust).

Because the culture has been teaching people for decades now that nothing is their fault, that they are not required to take personal responsibility for anything, someone else is always the cause of their problems, that their victim status is the key to success and prosperity, and the world owes them a living. Participation trophies are the goal, not academic performance. So why does something like this woman’s plight surprise anyone?

alphafox 132 comments · 11 Years

TLDR; Apple finds laptop and returns it to lady. The end.

crowley 10431 comments · 15 Years

lkrupp said:

Xed said:

It amazes me how poor people are with managing the most sensitive aspects of their lives and then blame others for their lack of planning and basic safety.

I can wipe any device right now and give it to anyone to repair without losing any important data. This is by design. Even if giving to Apple (whom I trust) for a screen repair I will wipe my device—if possible—because Apple is run by humans (whom I don't trust).

Because the culture has been teaching people for decades now that nothing is their fault, that they are not required to take personal responsibility for anything, someone else is always the cause of their problems, that their victim status is the key to success and prosperity, and the world owes them a living. Participation trophies are the goal, not academic performance. So why does something like this woman’s plight surprise anyone?

This woman shouldn’t blame Apple for losing her computer? That’s all I’m seeing her doing.
The password angle added additional stress to her, but she wasn’t blaming Apple for that situation.

And “the culture”, i.e. the linked TV show spot literally told people that they should use iCloud Keychain to better secure and backup their passwords.

In any case Apple appears to have sorted it out, so no real harm and everyone learns a lesson. Everyone except for those that just want to grumble and grouch about the youth of today from their aged throne of perfection.