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Twitter's 'Safety Mode' aims to reduce exposure to harmful language, spam

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Twitter on Wednesday said it is trialing a new feature called "Safety Mode" that automatically blocks accounts sending harmful or unwanted tweets.

Announced in a post to the company's blog, "Safety Mode" temporarily blocks accounts determined to be using harmful language or sending repetitive and uninvited replies.

The system considers a tweet's content and the relationship between an author and replier to assess the "likelihood of a negative engagement." If the tweet or response is deemed to fall outside of Safety Mode's parameters, the account responsible for the post will be blocked for seven days.

It is unclear what data points are used to make a determination, but Twitter says existing relationships are considered and accounts that a user follows or frequently interacts with will not be autoblocked.

When blocked, accounts are unable to follow users, see their tweets or send direct messages. At the same time, users can peruse tweets flagged by Safety Mode and view information about blocked accounts at any time, Twitter says. Autoblocks can be viewed and reversed in Settings.

Twitter developed Safety Mode to promote "healthy conversations." The company conducted listening and feedback sessions with partners that have expertise in online safety, mental health and human rights.

Safety Mode is rolling out to a small group of users on iOS, Android and the web. Twitter plans to observe and improve the feature before taking it live for all users.



5 Comments

DAalseth 6 Years · 3067 comments

Eliminating SPAM and hate speech? What will be left?

Kidding aside, Twitter has to do something. I was on it and closed my account several years ago because it was a cesspool full of nasty people. I found no value in it. Occasionally I think about dipping a toe in again, but then there's another story of some outrageous exchange, or someone famous quitting it because it's "toxic". I just fear this will be another OnlyFans situation, where they announce they're going to crack down on the problem, and then publicly back down do to "user feedback" so they can say they tried.

maestro64 19 Years · 5029 comments

Who gets to decide what is harmful, do I get to sue them if they do not block speech I deem harmful, and I feel my kids should not be seeing or reading. Remember it's all about kids safety and well being.

StrangeDays 8 Years · 12986 comments

DAalseth said:
Eliminating SPAM and hate speech? What will be left?

Kidding aside, Twitter has to do something. I was on it and closed my account several years ago because it was a cesspool full of nasty people. I found no value in it. Occasionally I think about dipping a toe in again, but then there's another story of some outrageous exchange, or someone famous quitting it because it's "toxic". I just fear this will be another OnlyFans situation, where they announce they're going to crack down on the problem, and then publicly back down do to "user feedback" so they can say they tried.

With all due respect, that isn’t what happened with OnlyFans at all. OF was create for and made successful by sex workers. It wasn’t a “problem”, it was the feature, not a bug. I fully believe they were going to eliminate adult content, just like Tumblr did (but not really), but course corrected once they saw all the displeasure from their user base and realized nobody was going to pay money for artistic photography….their business model would fail and their valuation would be destroyed just like Tumblr’s. OnlyFans made the correct decision and continues to serve their customers and users.

DAalseth 6 Years · 3067 comments

DAalseth said:
Eliminating SPAM and hate speech? What will be left?

Kidding aside, Twitter has to do something. I was on it and closed my account several years ago because it was a cesspool full of nasty people. I found no value in it. Occasionally I think about dipping a toe in again, but then there's another story of some outrageous exchange, or someone famous quitting it because it's "toxic". I just fear this will be another OnlyFans situation, where they announce they're going to crack down on the problem, and then publicly back down do to "user feedback" so they can say they tried.
With all due respect, that isn’t what happened with OnlyFans at all. OF was create for and made successful by sex workers. It wasn’t a “problem”, it was the feature, not a bug. I fully believe they were going to eliminate adult content, just like Tumblr did (but not really), but course corrected once they saw all the displeasure from their user base and realized nobody was going to pay money for artistic photography….their business model would fail and their valuation would be destroyed just like Tumblr’s. OnlyFans made the correct decision and continues to serve their customers and users.

Ah but that is assuming that this all happened spontaneously.
Yes, OF was always about adult material, there’s no question of that. But, as you said Tumblr made a big deal about getting rid of the porn and sex workers, but not really. I really think, based on a BBC discussion I listened to overnight, that it is very possible that OnlyFans went through the motions and then made a big show of backing down. They did it knowing that it would make them look like they tried and it would take the heat off of them for any inappropriate content, (Underage material) that slipped through. If they had just put in measures to restrict that, they would get all sorts of flack from people saying it ”wasn’t enough”. This way they look like they’re doing everything they can.

JWSC 7 Years · 1203 comments

I peruse Twitter because I find it entertaining and I frequently hear news first on the platform before the rest of the media picks it up.  A lot of really amazing people are on the platform and the interaction and sharing of ideas is brilliant.

As great as it is, Twitter is also a “cesspool” of nasty people with hatred in their hearts.  It I has become a place for those with ill intent to shout others down and belittle them without repercussion.  Many are egged on in their bad behavior by their followers.  This behavior is a reflection of humanity at large.  It’s not pretty but it’s real.  Does Jack Dorsey want his baby to continue to facilitate bringing out the worst in people?  The answer is almost certainly no, he does not.  But finding the right balance won’t be easy either, since it’s all too easy to throw the baby out with the bath water.  Jack will have to ask (and I’m sure he has), what is Twitter, and what does he want it to be?  That’s actually a harder question to answer than you might think at first.

I don’t know how this new filter will work out.  Not everyone will like it.  It may fail.  But at least they’re trying something and can learn from it and improve it over time.