Wesley Hilliard
The Apple Card is failing as a payment method for some customers trying to pre-order iPhone 13 from Apple's website, aggravated by issues with Apple's iPhone Upgrade Program.
Customers contacting AppleInsider, a staff member, and a few vocal users online have all encountered issues when trying to use their Apple Card to pre-order the iPhone 13. An unknown error appeared on the checkout page on the Apple Store, prompting customers to choose a different payment method.
Some individuals report that they attempted to use the card multiple times at checkout, though an error would appear each time. Unfortunately, the only fix in each case seems to be using a different card and eschewing the 3% cashback one would get from buying an Apple product.
Specifically, it seems customers cannot use Apple Card as a method of payment for the iPhone Upgrade Program. Other purchases made with Apple Card are going through, so it appears to be a processing issue on Apple's end.
Placing a pre-order for an iPhone is always a hectic process, with everyone trying to get their order in as soon as possible to avoid slipping shipment times. Unfortunately, this issue with Apple Card just creates additional frustration, especially for those who don't have other payment methods ready to go for the expensive purchase.
I couldn't even use my Apple Card: it kept throwing an error, so I had to use a different card. What gives? https://t.co/taQ952UVLk
— Dan Moren (@dmoren) September 17, 2021
Gee, my local breakfast place just let me order using the Apple Card. I wonder who else takes the Apple Card? Certainly not Apple. No. That would be silly.
— jcieplinski (@jcieplinski) September 17, 2021
Apple Store, let me count the number of ways you have failed me. pic.twitter.com/Oz1FAuaGGE
— Neil Hughes (@thisisneil) September 17, 2021
The iPhone 13 ships starting September 24 to those who managed to get an early pre-order in.
Update: Apple confirmed the Apple Card problem in an update to its system status webpage and said the issue was resolved at 9:36 a.m. Pacific.
Andrew Orr
Amber Neely
William Gallagher
Christine McKee
AppleInsider Staff
32 Comments
"The iPhone 13 ships starting September 24 to those who managed to get an early pre-order in.”
Probably almost everyone who tried.
Heavy traffic woes. Has to be frustrating.
Yup, just happened to me I had to use a different credit card
I confirm that. I gave up as I saw my delivery time slip farther and farther away every time I tried to pay.
I had a problem using Apple Card at Eagle Creek a few days ago, right after updating the OS to 14.8. I was able to enter the actual apple card number and other info and complete the transaction.