I presume Apple hasn't paid a number of people a sufficient amount of money.

I'm also not sure how Italian consumers are served by shutting down a company for 30 days, thus making it impossible for Apple to give the warranty service at issue. Maybe the government is hoping an NGO will then file its own suit about a lack of service while Apple is shut down.

Quote:

Originally Posted by lukevaxhacker 

I presume Apple hasn't paid a number of people a sufficient amount of money.

 

I'm also not sure how Italian consumers are served by shutting down a company for 30 days, thus making it impossible for Apple to give the warranty service at issue. Maybe the government is hoping an NGO will then file its own suit about a lack of service while Apple is shut down.

I think the Italian consumers would be best served if Apple followed the law in that country and provided the required 2 year warranty...

It does look like they are honouring the 2 year warranty but it also looks like they are being disingenuous by obfuscating that fact when they try to sell the extended two-year AppleCare warranty. Seems suspect to me.



edit: This is the translation of the AppleCare section when you go to buy an iPad from the Italian Apple Store:

Quote:

Originally Posted by SolipsismX 

It does look like they are honouring the 2 year warranty but it also looks like they are being disingenuous by obfuscating that fact when they try to sell the extended two-year AppleCare warranty. Seems suspect to me.

Yeah, but the whole idea of a free two year warranty on a modern electronic device is a bit ridiculous.  

No other place has this and Italy is just a part of Europe. If it was up to me I would simply leave Italy.  It's not like you can't drive to a neighbouring country in five minutes to get an Apple device. Sometimes the proper reaction to a law is not to give in to it but to decide to go elsewhere where the laws are more reasonable.  

I know lots of folks who refuse to travel to the USA anymore for this same reason (although the laws in question are much more serious than just whether you get a refund on your purchases or not).  

Quote:

Originally Posted by Gazoobee 

 

Yeah, but the whole idea of a free two year warranty on a modern electronic device is a bit ridiculous.  

 

No other place has this and Italy is just a part of Europe. If it was up to me I would simply leave Italy.  It's not like you can't drive to a neighbouring country in five minutes to get an Apple device. Sometimes the proper reaction to a law is not to give in to it but to decide to go elsewhere where the laws are more reasonable.  

 

I know lots of folks who refuse to travel to the USA anymore for this same reason (although the laws in question are much more serious than just whether you get a refund on your purchases or not).  

Perché è ridicolo? Two years sounds good to me. 

Quote:

Originally Posted by Gazoobee 

 

Yeah, but the whole idea of a free two year warranty on a modern electronic device is a bit ridiculous.  

 

No other place has this and Italy is just a part of Europe. If it was up to me I would simply leave Italy.  It's not like you can't drive to a neighbouring country in five minutes to get an Apple device. Sometimes the proper reaction to a law is not to give in to it but to decide to go elsewhere where the laws are more reasonable.  

 

I know lots of folks who refuse to travel to the USA anymore for this same reason (although the laws in question are much more serious than just whether you get a refund on your purchases or not).  

No it's not ridiculous and this is a European directive, not just Italy. Not sure how anyone can defend this lol.

Quote:

Originally Posted by fredaroony 

I think the Italian consumers would be best served if Apple followed the law in that country and provided the required 2 year warranty...

And I think you shouldn't speak unless you do a little research to find out what the law really provides. Because (and I know this from living and working in several countries in the EU and buying several computers etc) the law is that the seller must cover all repair or replacement of any item up to 2 years from date of purchase for DEFECTS PRESENT AT DELIVERY. The first 3-6 months (depending on the country) is no questions asked. After that, in all countries but the Czech Republic and Romania, the customer has to prove the defect was present at delivery. 

At no time has anyone shown that they were denied coverage of such a defeat for an item bought from Apple after getting refutable proof that the defect was there when they bought it. So how can you say that Apple isn't providing the required warranty. Or are you saying it because this agency is of the mind that Apple should offer their voluntary and way above what is required warranty for free to be nice to folks even though there is no law requiring it

Quote:

Originally Posted by SolipsismX 

It does look like they are honouring the 2 year warranty but it also looks like they are being disingenuous by obfuscating that fact when they try to sell the extended two-year AppleCare warranty. Seems suspect to me.
edit: This is the translation of the AppleCare section when you go to buy an iPad from the Italian Apple Store:

Quote:

AppleCare Protection Plan
Service and support offered by experts iPad. Up to two years from original purchase date of your iPad, AppleCare Protection Plan gives you:
o Technical support in a flash: direct access to Apple experts
o Cover Hardware Apple iPad, battery and included accessories
o Software support: iTunes, iWork, iPad, the operating system and connecting to wireless networks
By purchasing the AppleCare Protection Plan while your iPad, you will be automatically logged in the security program.
Service and support by experts of iPad.
With each iPad includes free telephone technical support for 90 days from date of purchase and a one-year limited warranty. With the AppleCare Protection Plan can extend your service coverage to two years from date of purchase iPad. You can contact Apple technical support experts whenever you want, and get answers to your questions. And if you need repair service, we offer convenient service options.
The advantages of the Year Limited Warranty from Apple and the AppleCare Protection Plan in addition to the rights of consumers under the legal guarantee of the seller. Click here for details.
[...]
The benefits of the AppleCare Protection Plan are in addition to rights under applicable consumer protection laws in your country. Under Articles 128-135 of the Legislative Decree n. 206 of September 6, 2005 (Consumer Code), Italian consumers have up to 26 months to inform the seller of a product defect existing at the time of delivery thereof. It is assumed that the defects that occur during the first 6 months after delivery of the product already existed at the time of delivery. A consumer who wishes to make a warranty claim under the Consumer Code against Apple may contact an Apple Authorized Service Provider to establish the existence of the defect at the time of delivery.
[...]

And if that was insufficient why were they allowed to go with only that information for almost 3 full months. 

Also what they offer with Apple Care is way beyond what the law requires, if they can't prove damage they cover it. they give free phone support and for computers it is a year longer than the law requires them to do anything

Quote:

Originally Posted by fredaroony 

No it's not ridiculous and this is a European directive, not just Italy. Not sure how anyone can defend this lol.

It is ridiculous and it is just Italy.  

Most consumer electronics today are specifically designed to last exactly two years.  To force manufacturers to give a free warranty for the entire designed life of the product is extremely ridiculous. It's like selling a house with 100 years of free repairs.  

You're referring to the Consumer Guarantee Directive, a piece of European legislation whose purpose was to provide a minimum protection for consumers across the European Union.

If a fault becomes visible in the first 6 months of ownership then (generally) it is assumed that the fault was present at delivery. Afterwards the consumer has to prove that prove that the nonconformity or defect existed at the time of delivery or date of purchase.

The consumer is also legally entitled to a reasonable amount of compensation (or "damages") for up to six years from the date of sale (five years after discovery of the problem in Scotland). That's not the same thing as saying that the goods have to last six years, it's the limit for making a claim in respect of a fault that was present at the time of sale. 

However in the UK goods have to last a 'reasonable time' and it could easily be argued that a very expensive item - such as a top of the range computer - should be expected to last a minimum of 2 or 3 years without a major fault.