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Apple educating FBI, other police on accessing data from iPhones, Macs & iCloud

Despite the appearance of conflict between Apple and U.S. law enforcement, the company is not only cooperating in many search requests but actually training the FBI and other police forces.

The company doesn't train police on cracking product security, but does walk them through other avenues for collecting data from devices like iPhones and Macs, as well as iCloud accounts, according to one Forbes source. Forensic specialists are alerted to iOS and macOS updates that could impact investigations.

Apple reportedly offers this training for free, and spends much of its time handling local and regional police forces that don't understand the technology or processes involved in gathering Apple-connected data. In one instance, a police department printed out 15,000 pages after receiving a file from Apple, instead of leaving it in the digital arena.

"We have a great relationship with them [Apple] from a local field perspective and also from understanding products and what they do from an engineering standpoint, which [goes back] to Quantico," according to John Bennett, the special agent in charge of the FBI's San Francisco division, which is one of the first points of contact between Silicon Valley firms and the rest of the bureau. Some of Apple's training is done at the FBI's Silicon Valley Regional Computer Forensics Laboratory.

"From our experience in San Francisco, we have meetings with Apple and they are not only a great company but they're also victims. Their stuff gets hit and their employees get in harm's way, so they call us locally on a lot of things they need help for," Bennett added.

Separately, another Forbes source commented that the FBI has turned to at least one third party in its attempt to get into the iPhone SE of Devin Kelley, who killed 26 people at a church in Sutherland Springs, Texas. It's unknown if the FBI has awarded a contract, and/or if it has successfully hacked the device.

Apple has garnered flak from U.S. politicians, law enforcement, and spy agencies because of its resistance to creating back doors, particularly in the case of San Bernardino shooter Syed Rizwan Farook. This includes FBI Director Christopher Wray, and others currently at the bureau.



11 Comments

macxpress 5913 comments · 16 Years

"Apple reportedly offers this training for free, and spends much of its time handling local and regional police forces that don't understand the technology or processes involved in gathering Apple-connected data. In one instance, a police department printed out 15,000 pages after receiving a file from Apple, instead of leaving it in the digital arena."


bigmike 266 comments · 16 Years

Apparently police forces don't understand that documents can be read from a screen. Seems police kill not only people but trees as well.

macseeker 541 comments · 8 Years

bigmike said:
Apparently police forces don't understand that documents can be read from a screen. Seems police kill not only people but trees as well.

Didn't you know, governments loves printing documents.  The more the merrier.

By-the-way, don't ever ask them to publish a detailed manual on how to tie a shoe.  It's going to be a very big manual.

avon b7 8042 comments · 20 Years

macxpress said:
"Apple reportedly offers this training for free, and spends much of its time handling local and regional police forces that don't understand the technology or processes involved in gathering Apple-connected data. In one instance, a police department printed out 15,000 pages after receiving a file from Apple, instead of leaving it in the digital arena."


Yes. I hope there's a weird reason that that actually happened because if not, we're definitely in Clarence Wiggum territory.

osmartormenajr 286 comments · 11 Years

I know quite a few successful businessmen who have their secretaries print all relevant e-mails directed at them. One of them said to me that he disliked reading things on a screen (I refrained to ask what did he use his screen for...)!

Like Steve Jobs once said about people who couldn't type, "death will eventually take care of this problem".