Sam Oliver
The purported memo, obtained by Boy Genius Report, acknowledges that Apple is aware of the issue and is "working on a solution" in the form of an upcoming software update. The company notes that customers have reported horizontal screen flickering on the 13-inch model, while users of both the 11- and 13-inch notebooks have reported that the screen fades to light colors after waking from sleep.
The note claims that the causes of both the flickering and fading issues have been "isolated," but does not indicate when Apple might release the software update to address the problems.
Apple representatives are also instructed to have customers attempt a resolution that involves closing the MacBook Air lid, waiting 10 seconds, and then re-opening the lid to wake the computer up. Doing so forces the display to power cycle, and should resolve the issue.
The MacBook Air screen flickering issue gained attention earlier this week. Users on Apple's support forums have also reported vertical lines and odd colors on their screens, as well as freezing issues and trouble with the new instant-on feature.
Some have speculated that the display problems on the new MacBook Air models could be caused by the logic board of the hardware.
The new 11.6- and 13.3-inch MacBook Air models were released last month, and represent Apple's thinnest and lightest notebooks. The new, smaller 11.6-inch model has a starting price of just $999, and all models rely on the Nvidia GeForce 320M for graphics capabilities.
Malcolm Owen
William Gallagher
Christine McKee
29 Comments
"Apple Internal Use Only -- Issue/Investigation in Progress -- Confidential Information -- Do Not Disclose Externally"
Oops.
what amazes me the most about this (and the 27" imac issue) is that a simple software update fixes the issue...there's no hardware change required
what amazes me the most about this (and the 27" imac issue) is that a simple software update fixes the issue...there's no hardware change required
And yet the trolls we climbing the walls the last two days claiming Apple doesn?t do any QC and that Apple should check every device they build. Pure foolishness.
And yet the trolls we climbing the walls the last two days claiming Apple doesn?t do any QC and that Apple should check every device they build. Pure foolishness.
While in some cases or I should say in most cases a simple software or firmware fix resolves these issues Apple tends to deny the problem until they can find a fix which in many cases taks months. I think that is what gets people annoyed.
That happened with the first Gen Alu iMac and the recent iMac when there were GPU firmware issues.
I am not sure if people were climbing the walls here talking abou Apple and QC but if they were doing it on the Apple support forum then they are simply owners that are tired of getting hardware that needs a fix out of the box. Which is all too common with Apple and screen or gpu issues. I wouldn't call them trolls.
And yet the trolls we climbing the walls the last two days claiming Apple doesn?t do any QC and that Apple should check every device they build. Pure foolishness.
Yes, trolls jut love to feed on this kind of stuff. Yet, they conveniently leave the room when Apple issues an update or makes any attempt to fix it sooner than later. How many other PC makers resolve issues in such a quick turnaround time? That's the nice part about Apple products. They take care of you after you leave the door.