Daniel Eran Dilger
Those findings, compiled by Retrevo, contradict the general complaint among media pundits of being unimpressed with the new iPhone 4S, which is a faster, enhanced version of the existing iPhone 4 but lacking a new design, LTE 4G connectivity, or a the larger screen some rumors had anticipated.
Of the smartphone users the firm interviewed, only 11 percent said they wished it had a new design, 17 percent said they'd liked to have seen 4G service, and just 7 percent expressed a desire for a larger screen (and that includes respondents tallying up more than one complaint about the new phone).
Among iPhone 4 users, dissatisfaction rates were substantially higher, countering another media-led fallacy that Apple's customers are generally ignorant and will buy anything the company sells without a consideration of features.
Among existing customers 47 percent expressed some disappointment with the iPhone 4S announcement, with 21 percent wishing for a new design, 29 percent wanting 4S service and 12 percent hoping for a larger screen.
Still, 42 percent of existing iPhone 4 users said they planned to buy the new model, and 44 percent of iPhone 3G and 3GS users said they would upgrade.
Just 12 percent of Android owners said they would get the iPhone 4S, but 24 percent of all BlackBerry users said they would upgrade. That's a lower percentage of BlackBerry users who plan to defect than in previous studies Retrevo has conducted, but certainly not good news for RIM.
To obtain the new iPhone 4S, 18 percent of those who said they planned to buy it expect to wait "in a long line" or planned to camp out for the new device in front of the store, while 53 percent didn't anticipate any problems in getting one.
Apple's record setting pace of a million iPhone 4S preorders in 24 hours puts the company in a position to sell nearly 3 million devices on launch weekend, and 25 million in the current quarter, according to reports by Wall Street analysts.
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Charles Martin
Wesley Hilliard
Oliver Haslam
Marko Zivkovic
Amber Neely
67 Comments
Wonder how many of the Android and BB users are from Sprint. I have a colleage who only had an Android phone because he was on Sprint. Needless to say, he's making the switch to the iPhone 4S.
(replying based on the title alone)
why would there be a fault in it?
I'm confused
AT&T holds you prisoner.
I preordered last Friday and was told 1 week. Now I am told 2 - 3 weeks. I tried to cancel and just pick up an iPhone 4 instead and they say they cannot do anything until the phone arrives.
Time to call my credit card company.
1,300 people is a lot of people to ask for a survey and the fact that half of them said that they're considering to get an iPhone 4S is pretty amazing.
I wonder what the motives of the whiners and crybabies are though. If somebody doesn't like the iPhone 4S for whatever reason then don't buy one, problem solved! It's as if the whiners don't want anybody else to buy the phone either! The whiners and trolls should realize that their opinion is totally irrelevant, nobody cares about what they say and the hordes of people lining up outside Apple stores yet again will prove them wrong.
I have to admit I was a little disappointed that the new 4S wasn't a little different. Maybe a silver option. Bigger screen, maybe. But that doesn't mean I'm not getting one. It looks amazing and is an upgrade over the 4. I think a lot of those "disappointed" people are probably doing the same as me.