Mike Wuerthele
Apple's iPhone SE and iPhone 7 Plus top a new survey of customer satisfaction amongst U.S. customers surveyed over the span of a year.
ACSI's survey polled 36,194 customers randomly selected between May 2016 and April 2017. The iPhone SE hit the top spot with 87 points, with the iPhone 7 Plus and Galaxy S6 edge+ tying for second at 86 percent.
Both the iPhone 6 Plus, iPhone 6s Plus, and iPhone 7 tied with 83 points. The iPhone 5, 5s and 6s all scored 80 points, with the iPhone 6 hitting 79.
"Over the past few years, the general trend for smartphones has been toward larger screens," said ACSI Managing Director David VanAmburg about the results. "Apparently, consumers were craving a new iteration of a smaller, less expensive phone as the iPhone SE - Apple's first update to a 4-inch phone since 2013 - comes in first in ACSI this year."
The iPhone SE features the A9 processor, and has not been significantly upgraded since it's release in March 2016, beyond a doubling of storage in March. Apple has started manufacturing the device in India, and the phone is a popular lower-cost option to the iPhone 7 family.
AppleInsider called the iPhone SE "a capable, modern smartphone in a compact, ultraportable, proven chassis" in an in-depth examination shortly after original launch.
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15 Comments
I bet the iPhone 7 did not get higher due to shorter battery life, and lesser camera, which is expected. But interesting to see the SE on there at the top. I think the design is definitely the best. If they sized up that design would be better than the renders we're seeing of the new one. Slab is fab.
It's a solid performer in a solid form factor. Love my iPhone SE.
Ironically, the first Apple product that I fell in love with was a Mac SE. :smiley:
S6 edge+ (from 2015) in second spot??? That too ahead of other iphones as well (including 7 and 6s plus)??? Hard to believe. S7 edge (2016) was a much better upgrade to S6 edge+ in last year, surprised to see it not present in the list ahead of S6 edge+. Along with S6 edge+, Note 5 was released by Samsung which was also a better device objectively speaking. Something seems to be wrong with the sample list of people chosen for the survey.