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Editorial

Apple's secret Services sauce sells systems

Despite making the hardware business look easy, Apple hasn't always been incredibly successful in introducing new devices. But comparing its biggest hits with its worst misses helps to isolate a secret sauce that is driving demand for the company's products globally.

Apple Software Sells Systems 1979

In 1979, John Couch was in charge of all software at Apple Computer. He commissioned this poster: Software Sells Systems


Service As A Sauce



The most apparent reason underlining the hardware success of iPod and iPhone (in contrast to the relative flops of Xserve and the Mac mini in the same decade) was that both of the former were tied to a content Store selling music, games and then software. This allowed Apple to materially participate in the success of those platforms as their ecosystems grew —a factor that the Mac platform itself did not get at all until 2010.

When I wrote a book on MacOS X Server back in 2009, it struck me as odd that Apple never attempted to create an App Store for third party server applications, despite having seen incredible success with the iTunes Store on iPod and the beginnings of the iOS App Store for iPhone. Instead, it eventually discontinued Xserve as a hardware lineup in 2011.

Since then, macOS X Server has limped along quite unremarkably as a software app, still without any sort of store for third party server applications. Lacking a commercial market for its ecosystem certainly hasn't helped Server to develop as a product.

On the other hand, in 2010 Apple expanded its iOS App Store-driven hardware with iPad, and brought its Walled Garden software model to the Mac via a desktop App Store. These platforms, along with Apple Watch, Apple TV, AirPods and HomePod, are also deeply integrated with a new type of platform Services in the shape of subscriptions, including Apple Music and iCloud.


The new Mac App Store in macOS Mojave incorporates lessons learned on iOS


Pretty clearly, Apple's platform-related Services are not just a way to extract some extra revenues from its existing hardware buyers (as clickbait content generators like to cynically complain), but a key value add that spurs initial hardware purchases and invites new buyers deeper into the Apple fold.

HomePod's subscription sauce is Apple Music, not Siri



Think specifically about HomePod. While pundits trying to view Apple through the lens of "Amazon Rose" colored glasses can only think of HomePod as a "Siri Speaker," it's really an Apple Music Speaker.

People who subscribe to Apple Music are far more likely to buy HomePod than a rival speaker. And while plenty of clickbloggers see Spotify streaming as a "missing feature" of HomePod, the more important reality is that Apple Music streaming is not supported by rival speakers.

Apple Music has more subscribers among Apple's premium installed base, which also represents the overwhelming majority of the high-end market for consumer electronics in general. In contrast, Spotify is currently trying to partner with cheap WiFi mics from Amazon and others, and making deals with Samsung, a company that has largely just failed in mobile, tablets, PCs and peripherals outside of smartphones (where its sales are concentrated on the middle and low-end). Spotify's predicament appears more inviable than enviable.

HomePod

HomePod is a high-end home speaker for Apple Music subscribers


Like HomePod, Apple's other significant audio products, AirPod, Apple Watch, and CarPlay, also support Siri for handsfree navigation. But both also sell themselves as the ideal clients for Apple Music. If you're a subscriber, you're more likely than not going to seek out Apple-branded hardware designed to integrate with Apple Music rather than shop around for alternatives that require more work to stream the music you pay for.

Apple has made its hardware lineup compelling enough to cause some Spotify users to switch. Can the same be said of Samsung, Amazon Echo or Google Home? I doubt Apple Music is worried about it.

Software Sells Systems



Back in 1979, John Couch (the soon-to-be head of Apple's Lisa project) was in charge of all software at Apple Computer. He commissioned the above poster "Software Sells Systems," to remind employees of the critical importance of software to drive sales of hardware. In fact, it was Apple's human interface guidelines team that later coined the term "application" as a more approachable and meaningful term for "executable code." Software literally facilitated a practical application of users' hardware.

It took Apple another twenty years to figure out that it should be materially participating in that software market, not just as a first party developer but more importantly as a curator and marketer of third party software and other content, including music, movies, podcasts, books and subscription services.

Microsoft appeared to figure this out before Apple, yet the company was unable to successfully establish a model for exclusively selling software for Windows. Its attempt to lock down Windows PCs to only run verified software approved by Microsoft (an ambitious research initiative known as "Trusted Computing," which began in the late 80s and was eventually announced under the branding "Palladium" in 2002) was rejected by the market, despite a friendly marketing introduction exclusively channeled through Steven Levy in the pages of Newsweek.

By 2002, Microsoft wasn't trusted by even many of its partners; nobody wanted to cede more power to the company that already owned a near monopoly on computing. Palladium was equated with exploitive DRM and seen as a tactic Microsoft could use to expand its power over the PC industry (in tandem with Intel, which was also a key supporter of Palladium because it required new support in silicon).

Once Palladium was canceled, it stood as one of the biggest mega-research flops to ever hit personal computing during the Microsoft Era, right up there with the overhyped VLIW Itanium, Bill Gates' Tablet PC, and the industry-wide "microkernel" delusion that went supernova before collapsing into a black hole.

As Palladium was roasted to death by critics, Apple was able to incrementally convince music labels, then movie studios, to trust it to distribute their content on iTunes using FairPlay DRM. In 2005 it worked with select developers to distribute encryption-signed video games for iPod. In 2007, when Apple released iPhone without a third party market for software, developers essentially begged the company to let them sell native apps for iPhone, rather than being forced to build web apps that iPhone users could access from the phone's browser.


The App Store opened in the summer of 2008 with 500 apps, essentially as an extension of iTunes


When Apple opened the App Store in early 2008, it was flooded with third party attention, despite Apple's restrictions on content, security precautions, and its merchandising fees for paid apps sold in its store. Apps for iPad similarly embraced the platform a few years later. The iOS apps model bears a lot in common with Microsoft's design for Palladium, including its trusted kernel and hardware-based security designed to only run known, signed code.

Apple's Palladium App Store



Because of Apple's reputation for generally doing things in the interest of its customers—to win and retain their business (something that's currently a novel and unusual concept in the tech world!)—it was able to do what Microsoft had only dreamed of doing. That's because Gates' Microsoft had a different reputation—one that only ever sought to benefit Microsoft itself in the same ambitiously greedy, amoral, unprincipled and transparently phony corporate behavior now on display at Google, Samsung, Twitter, Facebook, and Youtube.

Apple's App Store has since become a massive, multibillion business on its own, far more successful than other software markets, notably Google Play for Android and even Apple's own Mac App Store, neither of which serves as the exclusive way to sell software on those platforms. The App Store wasn't just adding value to iOS—it was creating its own weather: a storm front of new demand for iOS devices.

Consider that in order to play today's most popular mobile game over the last year, Epic Game's "Fortnight Battle Royale," you needed a modern iPhone. Also, once the title leaves beta on Android, it won't come to Google Play. It will need to be side-loaded. That's an exceptional example of how powerful the App Store is, despite the fact that iOS doesn't exert anything close to a monopoly over mobile OS software the way Windows did in PCs two decade ago.

Fortnite Battle Royale

Fortnite Battle Royale is one of the most recent exclusive games that's been selling iOS devices


The value of software to stoke demand for new hardware was as old as personal computing itself. Everyone in the industry was already aware that Apple II systems first sold in the 1970s because of VisiCalc; that PageMaker had initially driven sales of Macs in the 1980s, that Office had primed Windows PCs in the 1990s.

But Apple's new App Store began accomplishing something entirely new, beyond just providing a software market for mobile devices (something Danger, Palm, Microsoft, Sun Java, Symbian and many others had already accomplished on some level). The next segment will examine what this essential factor was, tomorrow at 2:00 PM Eastern Time. The previous segment examined Apple's history of hardware.