Apple Card outage stopping customers from paying bills [u]

An Apple Pay outage on Saturday is affecting a number of users of Apple Card, preventing some from being able to pay their bill or perform other functions, with Apple working to fix the issue.

According to the Apple System Status page, an issue was raised for Apple Pay, the company's mobile payments platform, directly affecting customers of Apple Card. The issue, which is listed as commencing at 1:45pm BST (8:45am Eastern) has affected "some users" of the service, stopping them from conducting a number of important tasks surrounding the card.

The status page update, spotted by 9to5Mac, explains some users "may not be able to pay their Apple Card bill." Other affected features include the ability to lock and unlock their physical card, being able to request a new or replacement physical card, or to request a new card number.

It is unclear how long it will take for Apple to fix the problem, nor exactly how many people are affected. It also doesn't seem to have impacted other Apple Pay users, with the problem restricted to just Apple Card functions.

Given the usual timescales for downtime events, it is probable Apple will fix the issue within a few hours of being raised.

Update: An update at 5:11pm BST (12:11pm Eastern) on the System Status page shows the issue was resolved.

Follow AppleInsider on Google News

21 Comments

seanismorris

said about 4 years ago

As long as you can still make purchases, the rest isn’t that big a deal besides being embarrassing for Apple.

I’m sure they’ll give affected users some leeway in making payments...

ShapeshiftingFish

said about 4 years ago

I don't mean to generalize and it's probably a short lived glitch in the case of the card, but I tend to trust Apple's services less and less. iCloud is very messy for me with erratic syncing (drive, photos), needing several sign ins and outs on numerous devices; Music is crappy comparing with, say, Spotify, borderline offensive in recommendations and discovery; TV+ is mostly dull with original content seemingly committee based (more so than the competitors), like "let's be edgy, but at all cost inclusive and not offensive". The hardware is mostly still well behaved, so I'm still all in on that front, but I am actively eyeing the alternatives for the first time in several years, just to have a quick backup option. I now a have a second (Android) phone and am using duplicate services (contacts, calendar, notes, photos etc.). And for work, learning the alternative options that work on Windows (Premiere vs. Final Cut, Ableton vs. Logic). I love the idea of tight integration, Apple style, and until very recently I was exclusively Apple-everything. But lately I've been feeling uneasy with that approach. Always have a backup plan and a redundant second everything (romantic partners not strictly implied in that scheme).

macxpress

said about 4 years ago

ShapeshiftingFish said:

I don't mean to generalize and it's probably a short lived glitch in the case of the card, but I tend to trust Apple's services less and less. iCloud is very messy for me with erratic syncing (drive, photos), needing several sign ins and outs on numerous devices; Music is crappy comparing with, say, Spotify, borderline offensive in recommendations and discovery; TV+ is mostly dull with original content seemingly committee based (more so than the competitors), like "let's be edgy, but at all cost inclusive and not offensive". The hardware is mostly still well behaved, so I'm still all in on that front, but I am actively eyeing the alternatives for the first time in several years, just to have a quick backup option. I now a have a second (Android) phone and am using duplicate services (contacts, calendar, notes, photos etc.). And for work, learning the alternative options that work on Windows (Premiere vs. Final Cut, Ableton vs. Logic). I love the idea of tight integration, Apple style, and until very recently I was exclusively Apple-everything. But lately I've been feeling uneasy with that approach. Always have a backup plan and a redundant second everything (romantic partners not strictly implied in that scheme).

Hmm...iCloud works perfectly fine for me. Go figure!

minisu1980

said about 4 years ago

macxpress said:

ShapeshiftingFish said:

I don't mean to generalize and it's probably a short lived glitch in the case of the card, but I tend to trust Apple's services less and less. iCloud is very messy for me with erratic syncing (drive, photos), needing several sign ins and outs on numerous devices; Music is crappy comparing with, say, Spotify, borderline offensive in recommendations and discovery; TV+ is mostly dull with original content seemingly committee based (more so than the competitors), like "let's be edgy, but at all cost inclusive and not offensive". The hardware is mostly still well behaved, so I'm still all in on that front, but I am actively eyeing the alternatives for the first time in several years, just to have a quick backup option. I now a have a second (Android) phone and am using duplicate services (contacts, calendar, notes, photos etc.). And for work, learning the alternative options that work on Windows (Premiere vs. Final Cut, Ableton vs. Logic). I love the idea of tight integration, Apple style, and until very recently I was exclusively Apple-everything. But lately I've been feeling uneasy with that approach. Always have a backup plan and a redundant second everything (romantic partners not strictly implied in that scheme).

Hmm...iCloud works perfectly fine for me. Go figure!

Perhaps not being a troll has a direct correlation with how well iCloud works?

roake

said about 4 years ago

ShapeshiftingFish said:

I don't mean to generalize and it's probably a short lived glitch in the case of the card, but I tend to trust Apple's services less and less. iCloud is very messy for me with erratic syncing (drive, photos), needing several sign ins and outs on numerous devices; Music is crappy comparing with, say, Spotify, borderline offensive in recommendations and discovery; TV+ is mostly dull with original content seemingly committee based (more so than the competitors), like "let's be edgy, but at all cost inclusive and not offensive". The hardware is mostly still well behaved, so I'm still all in on that front, but I am actively eyeing the alternatives for the first time in several years, just to have a quick backup option. I now a have a second (Android) phone and am using duplicate services (contacts, calendar, notes, photos etc.). And for work, learning the alternative options that work on Windows (Premiere vs. Final Cut, Ableton vs. Logic). I love the idea of tight integration, Apple style, and until very recently I was exclusively Apple-everything. But lately I've been feeling uneasy with that approach. Always have a backup plan and a redundant second everything (romantic partners not strictly implied in that scheme).

iCloud works great for me. Maybe you should pull out your phone and ask Bixby to recommend a service for you.