Affiliate Disclosure
If you buy through our links, we may get a commission. Read our ethics policy.

Australia's coronavirus tracking app not working properly on iPhones

The Australian government has admitted that its Covidsafe app doesn't work properly on the iPhone because it isn't using Apple's Exposure Notification frameworks, and an update to do so is planned.

The Australian Covidsafe contract tracing app, developed by a company called the Digital Transformation Agency for the Australian Department of Health, has been downloaded by more than 5.1 million Australians. It aims to help slow the transmission of COVID-19 by allowing for Bluetooth-based contact tracing. The app will also allow health officials to see where new outbreaks are happening.

The Australian government now says the app is less effective when run in the background or while an iPhone's screen is locked, according to The Guardian. The app is also less effective on older versions of the iPhone, mostly because of older Bluetooth hardware.

"What we can say is the quality of the Bluetooth connectivity for phones that have the app installed running in the foreground is very good," Randal Brugeaud, the head of Digital Transformation Agency, told the Senate committee overseeing the COVID-19 response. "And it progressively deteriorates and the quality of the connection is not as good as you get to a point where the phone is locked in the app is running in the background."

The Android version of the app appears to be working as intended at present.

The iPhone app received an update on Wednesday to help resolve existing issues, but there is more work to do. The developers are planning to further integrate the Google-Apple framework, which they hope will resolve existing issues once and for all.

Australia also plans to allow the government to hold contact data, rather than purging it shortly after it is acquired, to protect more vulnerable members of society. Rather than getting a notification through the app, Australia will alert users with messages from trained professionals.

The data will be held on Amazon Web Service servers in Australia, provided the user gives consent to share it. By default, the data is only held for 14 days — the widely accepted time frame that someone is still capable of passing the virus to someone else.

Some have raised concerns, as Amazon is an American company, and are worried that the data could be handed over to the U.S. government under the Cloud Act. Australian government officials could not give a 100% guarantee that U.S. law officials would not access the data, but thought it would be "inconceivable that the situation would happen."



8 Comments

Rayz2016 8 Years · 6957 comments

Wow. 

That read all kinds of wrong. 

rob53 13 Years · 3312 comments

"inconceivable that the situation would happen." I guarantee the current US government administration, Republicans and Democrats, would push to get their grimy hands on this data. Australia is being very naive about the entire process.

lkrupp 19 Years · 10521 comments

I wonder where this is leading to. As I understand it installing these tracking apps are voluntary at the moment. However, I can see governments using them as a bludgeon for compliance. If a certain threshold of installations is not met in designated areas then those areas will remain locked down until enough people have installed the app. It will a sort of social scoring system like China. People in, let’s say, a conservative county in Oklahoma are not installing the app to the satisfaction of the government so that county will be punished by more restrictive mandates. Social pressure will mount to force people to install the app so ‘everybody’ is ‘protected'. 

I don’t buy the privacy and security promises made by the government. These apps will be used to track and monitor the whereabouts of individuals. The temptation is too great for the government to resist. You are headed to your local Home Depot when your phone issues a warning that you are not allowed to enter the store because of your status (age, health, lack of antibodies, number of untested people already in the store, etc.) Am I being paranoid? Probably not when you consider the government’s history of obfuscation and denials.

PetrolDave 7 Years · 59 comments

The data will be held on Amazon Web Service servers

They don’t have a great record of data security...

entropys 13 Years · 4316 comments

Leaving asude the cloud service aspects

Australia also plans to allow the government to hold contact data, rather than purging it shortly after it is acquired, to protect more vulnerable members of society. Rather than getting a notification through the app, Australia will alert users with messages from trained professionals.

this sort of scope creep is why you would have to be stupid to think this a good idea. It isn’t even up and running properly and it’s use us already undergoing a minor extension. It is what government naturally wants to do, and must always be prevented from having the means.  

Next it will be used to track people with other diseases, say HIV. Then what about keeping an eye on parolees to see who they are associating with? That sounds reasonable, eh? Then what about registered sexual deviants? Catholic priests? Rotarians? Those that still attend the Uniting Church?

I won’t be downloading the app.