Mikey Campbell
Apple on Friday launched a worldwide repair service program for iPhone 11 devices suffering from a display module issue that causes screens to stop responding to touch input.
The "iPhone 11 Display Module Replacement Program for Touch Issues" covers models of the handset manufactured between November 2019 and May 2020, Apple said in an announcement posted to its website.
According to the company, a "small percentage" of iPhone 11 models are impacted by the problem, which was traced back to a faulty display module. It is unclear how many units are affected or covered by the repair program.
Owners of iPhone 11 handsets that present touchscreen troubles can input their unit's serial number into an automated verification system on Apple's support website. If eligible, Apple or an Apple Authorized Service Provider will replace or repair the device free of charge.
Apple notes other hardware damage that might impede the repair process, like a cracked screen, will need to be fixed prior to service. Customers might bear the cost of those initial repairs. Similarly, customers are eligible for a refund if they paid for repair services now covered by the new program.
Like most Apple service programs, the iPhone 11 plan does not extend standard warranty coverage and covers affected devices for two years after first retail purchase.
Andrew Orr
Amber Neely
William Gallagher
Christine McKee
AppleInsider Staff
7 Comments
I just got an iPhone 11 and I have this problem were the touch screen stop responding, it seem like software issue I'll have have to check to see if my serial number is included.
It’s almost like they waited for iPhone 12 to launch. Or something.
Is the screen on the iPhone 11 the same or similar? It seems I’ve been waiting forever for a new iPhone to buy that doesn’t have problems. Then my iPhone 7+ starts with the battery problem today. It was fine until I put it into power saving mode and when I turned that off I started getting serious problem messages about the battery. I keep the phone plugged in most of the time and had a new battery put in when Apple got caught slowing down phones due to battery issues. This is really too long to wait for a new phone.
Wow. I’m glad I didn’t upgrade to the 11 after all. I know, it’s “a small number” that are affected, but still.