There may be a problem with Apple's Digital Legacy feature
Despite a family following Apple's Digital Legacy instructions, a "mistake" meant the company would not unlock a iPhone after the owner died — until media got involved.
Activation Lock
William Gallagher
Do not remove iCloud Lock from a stolen iPhone, because a thief asks you to
Even if thieves tell you that they "reverse engineered" or jailbroken your stolen iPhone and will sell your data if you don't remove your iCloud device lock — don't. Here's why you shouldn't and why you should feel safe about it.
Amber Neely
Apple consolidates all iCloud Activation Lock resources to one support portal
Apple has further consolidated resources on how to turn off Activation Lock on iPhone, iPad, or iPod touch on a new portal page linking to all support avenues that users can access.
