Wednesday, June 28, 2006, 09:30 am PT (12:30 pm ET)
Apple replacing some discolored MacBooksSome Apple MacBook owners who have seen portions of their shiney white notebooks discolor prematurely are finding success in getting those machines repaired.
According to AppleCare support representatives, Apple has been investigating the matter but has not been able to determine the source of the problem.
Nevertheless, the company's support divisions in some regions have been offering to replace affected MacBook enclosures with few questions asked. Customers are typically sent an Apple case number and the necessary materials to ship their notebooks to Apple's repair depot.
Meanwhile, one MacBook owner took complaints about his notebook's discoloration and "odd fan noises" directly to an employee at the company's Brea, Calif. retail store and was pleasantly surprised with the response.
"He didn't even look at the MacBook to see the discolorations, he just gave me a new one," the customer wrote in a post on Apple's MacBook support forums. "I was so impressed that I used the money I was planning on using to pay restocking fees and invested into the applecare 3 year warranty."
The orange-ish discoloration has been affecting the palm rest and other areas of some of the new Intel-based Apple notebooks. Users around the Web have reported that the first signs of the issue appear after 2-3 weeks of use, on both the white 1.83GHz and 2.0GHz models.
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