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Apple says 27-inch iMac display issues have been addressed

After months of reported issues with flickering and yellowing on new 27-inch iMac displays, Apple has publicly stated that the problems have been fixed by its two software updates.

An Apple spokesperson told Gizmodo that the issues experienced by users have been addressed. The statement comes days after the direct-order shipping times for the 27-inch models improved to three to five days.

"We've addressed the issues that caused display flickering and yellow tint," the company said. "Customers concerned that their iMac is affected should contact AppleCare."

The statement is the first real acknowledgment on Apple's part, aside from the two software updates that aimed to fix the issues, that there were problems with the 27-inch model. While supply issues lingered for months after the destkop's debut last October, Apple chalked them up to considerable demand from consumers.

The first software fix came in December in the form of iMac Graphics Firmware Update 1.0. Then, on Feb. 1, the company released a second fix for the redesigned late 2009 model, entitled 27-inch iMac Display Firmware Update 1.0. And just days after the second fix, reports surfaced that Apple was offering a 15 percent refund to some users who were plagued by issues.

As reports of issues persisted, shipping times for the hardware lingered at an average of three weeks. Apple even denied a rumor that a production halt had occurred to fix the ongoing issues.

With supplies of the desktop constrained in December, Apple apologized, saying the hardware was a "huge hit" and the company was "working hard to fulfill orders as quickly as possible." The new iMac was the best-selling desktop in the U.S. when it debuted last October, with the 21.5-inch model taking first place and the 27-inch iMac the third-best-selling machine.



48 Comments

webhead 16 Years · 75 comments

I bought a 27" iMac last weekend, so far have had no problems with the screen, nor has anyone else that I know with the 27". I wonder what the problem was? I have to say I love the 27", far better than the 24", the 27" led screen is excellent! Can't wait to buy a professional monitor calibration device and get the most out of my display.

blastdoor 15 Years · 3594 comments

If the problems have been fixed by a software update, then it seems likely that Apple's previous claims that delayed shipping times were due to heavy demand were probably right (since it must not have been a hardware issue). The fact that Apple sold over 3 million Macs in the fourth calendar quarter also seems to support the idea that they were indeed selling a lot of these things.

blastdoor 15 Years · 3594 comments

Quote:
Originally Posted by webhead

I bought a 27" iMac last weekend, so far have had no problems with the screen, nor has anyone else that I know with the 27". I wonder what the problem was? I have to say I love the 27", far better than the 24", the 27" led screen is excellent! Can't wait to buy a professional monitor calibration device and get the most out of my display.

I'm jealous. I hope Apple starts selling a stand-alone 27 (or new 30") display for us Mac Pro users!

sandau 19 Years · 1123 comments

Quote:
Originally Posted by Blastdoor

I'm jealous. I hope Apple starts selling a stand-alone 27 (or new 30") display for us Mac Pro users!

They did, it's 27", comes with a free Mac. Cheaper than the 30" ACD.

http://blog.expandrive.com/2009/10/2...th-a-free-mac/

my iMac 27" i5 has been flawless, it was early 2010. No issues. I've even held off on the 'updates' since I didn't think it was needed. I might run them anyway since they occasionally bug me to install.

Cannot beat this screen, its amazing.

blastdoor 15 Years · 3594 comments

Quote:
Originally Posted by sandau

They did, it's 27", comes with a free Mac. Cheaper than the 30" ACD.

Heh... well, that's not saying much. I think the price of the 30" ACD implies that they really don't want to sell it.