Sam Oliver
Refuting a rumor from Monday that Apple had halted production of new iMacs until it could address screen issues, an Apple spokesperson stated to The Wall Street Journal that the new desktop Mac has been a "huge hit," and the company has been working to keep up with demand. The comment is essentially the same the company made in December, when it apologized for shipment delays.
The spokesman reportedly said that Apple "has continued while the company fixed the problems with flickering screens and yellow-tinted displays." The comments come a day after Apple released a second firmware fix that aims to address the flickering glitch that has plagued some new 27-inch iMac owners.
The first fix came in late December. But reports of screen issues continued to linger after the update was issued.
Though 27-inch iMac shipments have had a three-week wait since last month, their shipping time was adjusted Tuesday, and improved to just two weeks. The two-week wait applies to both the 3.06GHz Intel Core 2 Duo model and the 2.66GHz Intel Core i5 quad-core offering.
Also this week, an alleged internal document from Apple sent to support personnel detailed how to handle complaints of screen flickering and a yellowish tint.
Sales of the 27-inch iMac have been restricted for month, and the newly redesigned machine was the best-selling desktop in the U.S. when it debuted in the month of October. The smaller 21.5-inch model took the No. 1 position, while the large 27-inch iMac came in third in overall sales.
Mike Wuerthele
Malcolm Owen
Andrew O'Hara
Mike Wuerthele and Malcolm Owen
Christine McKee
William Gallagher
22 Comments
Everyone should know the huge risk they are taking with a all-in-one device like the iMac.
Say that monitor fails prematurely, like a week after your AppleCare or warranty expires, what can you do? Or what can you do if your hard drive fails? You'll find out fa$t!
There is a huge risk placing all your hardware eggs in one basket, longer down times, more expensive repairs and premature upgrades.
If you want a big screen Mac, get a Mac Pro and a large monitor. You'll be happier in the long run as parts are easily replaceable by yourself or someone who has the nerve to take the cover off. Also you can replace or remove the hard drive (and your private data) before taking the machine in for service.
[deleted]
Everyone should know the huge risk they are taking with a all-in-one device like the iMac.
Say that monitor fails prematurely, like a week after your AppleCare or warranty expires, what can you do? Or what can you do if your hard drive fails? You'll find out fa$t!
There is a huge risk placing all your hardware eggs in one basket, longer down times, more expensive repairs and premature upgrades.
.
So one shouldn't buy a laptop either? The monitor and motherboard in those aren't exactly user friendly to replace.
The risk is one I'm more than willing to take.
Purchased Core i5 iMac from store on January 5th and received a Week 52 machine later that day as the store got two machines delivered.
-No flickering arose until day 14 (or so) intermittent problems for 24 hours as machine got quite hot.
-Turned off for night roughly 12 hours
-No problems for another week then screen flicker and wacky stuff
-Put machine to sleep and have used since without trouble
-Installed second update today so far so good
The ironic thing is that by the time Apple finally fixes the 27" iMac, catches up with demand and convinces the fence sitters that it's safe to buy one, a new model will be due out. Whether Apple actually releases such an update is hard to say because the iMac has been known to get no love for an entire year.
I'm short of disposable income right now so I've been able to sit back and watch the whole 27" saga unfold. By the time I've got enough money for an i7 it should be equipped with USB 3 ports and something more up-to-date than a Radeon 4xxx series GPU.