Citing an anonymous source, Hardmac reported Monday that Apple has allegedly stopped assembling lines for the desktop. Supplies of the 27-inch iMac have been restricted for months as reports of screen flickering have persisted. While some have speculated the lack of availability has been due to those issues, there has been no confirmation from Apple.
"According to one of our sources, the company completely stopped the iMac 27" assembling lines," Hardmac wrote, "the production will not resume before Apple has finally found a reliable and definitive fix for the remaining past (flickering and flashing display) and new issues (yellowish panel and flickering display) affecting those models."
In addition, some customers have been contacted by Apple to let them know their recent iMac orders have been delayed. In January, shipments of the 27-inch iMac were pushed back to three weeks
In December, Apple released a software fix to address flickering on the 27-inch iMac screen, though many users have said the software update did not address the issue. Recently, some users reported discussions with AppleCare representatives that suggested yet another update was coming.
Further confirming issues with the new desktop, this weekend Gizmodo posted what was alleged to be an internal document from Apple on how to handle complaints of screen flickering and a yellowish tint on certain areas of the screen.
"Do not attempt a repair or replacement at this time," the document reads. "Explain that slight color variability is normal for LCD displays and in general does not warrant replacement. Customers who are concerned that their iMac has a yellow tint issue, and who provide contact information, will be contacted by Apple in approximately 3 weeks to arrange a LCD panel replacement."
For its part, Apple has said the delays are due to consumer demand for the new hardware. In December, the company formally apologized for its trouble in fulfilling orders, noting that the new iMac has been a "huge hit."
When it launched in October, the newly redesigned iMac was the best-selling desktop machine in the U.S., with the 21.5-inch model taking the top spot. The big-screen 27-inch model came in third in overall sales.
39 Comments
WOW Apple Q&A is seriously out of control ..... I seriously pray that they take their time with the Mac Pros and Notebooks. I would rather wait till mid March or early april to get new Mac Pros and Notebooks then to have them rush prototypes out to us, like they did with the iMac
......
THIS NEWS MAKES THE 22" iMac touchscreen rumor sound moot at this point.... don't expect that dream to arrive until 2011
................
The Memo is also telling support to basically LIE about the issues .... Maybe "Mobile devices" company is something we should take literally..........................................
Gizmodo posted an article where a reader found a possible explanation for the yellow issues:
http://gizmodo.com/5459384/the-fault...nal-memo-apple
If he's right, then the problems originate in shipping and aren't really a matter of Quality Assurance, but of inadequate testing of the design prior to production.
Ordered Dec 29 and it arrives Wed Feb 3 after shipping on Fri Jan 29. I experienced 2 delays. I hope that mine is one of the first of those that are "fixed". I'm going to use this 27 inch i7 puppy for pro work so there's no room for off-color craziness or flickering. We shall see.
This is precisely the kind of problems that Windows fanbois and Apple-haters (including those on this forum) will use to question (nicely said) Apple's price policy. It is in both Apple's as well as their customer's interest that this problem is solved quickly and decisively.
Is it possible that Dell is offered a better deal to LG on these panels and Apple is facing supply issues?
Is it possible that Dell is offered a better deal to LG on these panels and Apple is facing supply issues?
no
i read somewhere this morning that it's something between the glass and the LED lighting that is there to spread the light around evenly. it's a manufacturing problem. Usually takes Intel over a year to perfect a new manufacturing process with a lot of silent upgrades