A lawsuit filed on Tuesday by an Alabama woman alleges that Apple has touted doubled Internet speeds with iPhone 3G when a rash of connection problems have made those speeds seemingly impossible to reach.
Always referring to the device as the "Defective iPhone 3G," Smith and her legal team assert that e-mail, text, and most other downloads were considerably slower than what Apple promised. This in no small part stemmed from the reliability of the connection: the device would connect to 3G less than a quarter of the time to 3G even in areas AT&T says should provide "excellent" coverage, according to the lawsuit.
The connection problem has also resulted in an "inordinate" number of dropped phone calls, the filing adds.
Smith is also certain she isn't alone and appears to rely on Internet reports as support for the class action nature of the suit. As there have been many complaints of slowdowns or outright connection problems with the phone, the complaint reads, the number of affected users is said to potentially run into the "tens of thousands." It's thus seen as more accurate and more comprehensive to represent all those iPhone owners in a single suit than to deal with individual cases.
To compensate for Apple's purportedly false advertising, Smith and those who may join her suit would receive damages and also order the Cupertino, Calif.-based company to either fix iPhones or replace them if necessary.
Apple has kept to its longstanding silence on legal matters and hasn't commented on the pioneering lawsuit, which is the first to tackle iPhone connection woes; however, Apple has confirmed that its recent iPhone 2.0.2 update addresses some of the problems.
211 Comments
I'm sorry, but this is total crap. I understand that many people are frustrated with the 3G issues, but the fact of the matter is that Apple expressly stated that these speeds were faster over a 3G connection, and they are.
I just don't see how issues with connectivity that appear to be limited to <10% of users can be considered false advertising.
Maybe if the case were claiming defective products in a limited number of cases, and could prove that they were defective, it would be worth a damn.
My guess is that this is a bored lawyer and a stupid complainant.
I'm sorry, but this is total crap. I understand that many people are frustrated with the 3G issues, but the fact of the matter is that Apple expressly stated that these speeds were faster over a 3G connection, and they are.
I just don't see how issues with connectivity that appear to be limited to <10% of users can be considered false advertising.
Maybe if the case were claiming defective products in a limited number of cases, and could prove that they were defective, it would be worth a damn.
My guess is that this is a bored lawyer and a stupid complainant.
Nah - it's a ploy by MS and RIM to try to get some negative press for the iPhone
I'm with you tho - this seems like a bit of a paper-thin argument and a good lawyer (of which Apple has plenty) could defeat it. I wonder if the 2.0.2 update fixed it for her - now wouldn't that be funny - haha.
By the time this ever makes it to any real resolution Apple will have released another update that should fix the problem for all but maybe .5% of people at most.
Required Vista upgrades killed my audio card - I think I should file a class action suit...
Smith is also certain she isn't alone and appears to rely on Internet reports as support for the class action nature of the suit.
Let's see Smith rely on my Internet report.
The iPhone 3G has worked very well for me. It's been reasonably reliable--more reliable than my HTC 8525 and Treo 650--and it's more than twice as fast as my original iPhone. Furthermore, when Apple advertises twice as fast, it doesn't say twice as fast all the time or everywhere. Nor does Apple say how they measure the speed. Such is the nature of advertising!
Jessica Smith: are you unhappy with your purchase? RETURN IT.
Let's see Smith rely on my Internet report.
The iPhone 3G has worked very well for me. It's been reasonably reliable--more reliable than my HTC 8525 and Treo 650--and it's more than twice as fast as my original iPhone. Furthermore, when Apple advertises twice as fast, it doesn't say twice as fast all the time or everywhere. Nor does Apple say how they measure the speed. Such is the nature of advertising!
Jessica Smith: are you unhappy with your purchase? RETURN IT.
haha - I wish it were that simple (returning it). They'll undoubtedly throw something around about how Apple "violated her rights" or something as equally cliché.
3G on the iPhone, when you've got it, delivers 2x and much much more.
This woman is a venomous money sucker.
She's not thinking how she can get a better product, though.
She's just seeing $$$ in her eyes.