Though the self-checkout option has "seemed a bit crazy" to some, the system is "working out," a person familiar with Apple's retail operations reportedly told John Fortt of CNBC. The person said that the benefits of the new system have, so far, outweighted the negatives.
"This new setup could be particularly useful in a store like the one Apple's opening in Grand Central station on Friday," he said. "(I hear self checkout will be prominently touted there, which is no big surprise.) And the early success of this self checkout initiative bodes well for Apple's holiday sales.
The apparent comments from someone involved in Apple's retail operations are an indication that the self-checkout option has not created confusion or encouraged theft in the company's stores, as some had initially feared when the program was launched. Those concerns led some to jokingly refer to the program, officially known as EasyPay, as "EasyTheft."
The EasyPay launched in November with the release of version 2.0 of the Apple Store application for iOS devices. With EasyPay, an iPhone 4 or iPhone 4S user can scan the barcode of an accessory while in store, and complete the transaction using the same credit card information tied to their Apple ID.
The option applies only to accessories and items found on the shelf, which are some of the less expensive products offered at Apple's stores. Higher value items like iPhones, iPads, iPods and Macs are kept in Apple's retail stockrooms, and users cannot complete a self-checkout to purchase those items.
46 Comments
Has anyone used self-checkout, how does it work? I read some of the descriptions but it's not fully clear.
Can I walk into a store, scan the product, buy it with my phone, then leave the store with the item, all on my own? It says you can purchase a product without speaking to an employee, but it also says it sends you an e-mail receipt so you can show an employee that you paid for the item, so which is it?
Has anyone used self-checkout, how does it work? I read some of the descriptions but it's not fully clear.
Can I walk into a store, scan the product, buy it with my phone, then leave the store with the item, all on my own? It says you can purchase a product without speaking to an employee, but it also says it sends you an e-mail receipt so you can show an employee that you paid for the item, so which is it?
I haven't used it yet myself, but I believe its exactly as you state. You will be able to show the emailed receipt to a store employee if you happen to be stopped and questioned by one on the way out of the store...
Used it a few days back when buying a new apple remote (kids trashed the last one, don't ask). Worked like a charm and I walked right out without being harassed. Felt a little weird, but it was really nice seeing as how the store was very crowded that day.
Felt a little weird…
Okay. That's eight.
Take a good look, everyone. This is number eight. The eighth way that Apple has changed the world.
Computers, Music, Phones, Laptops, Tablets … the other two… and this:
PAYING. FOR. STUFF.
Apple has created a successful implementation of a technology that destroys to its foundation civilization's belief of how retail is done.
I see great potential for success, so long as the majority of the world's population remains honest. I guess the question becomes, where is the tipping point?