Walmart says MCX has consumers' 'best interests in mind' by not accepting Apple Pay
After members of the Merchant Customer Exchange pulled support for Apple Pay mobile payments this past weekend, specifically Rite Aid and CVS, a major partner in the consortium has offered its take on why Apple's solution is not being implemented.
Offering color to the brewing mobile payments battle seemingly sparked when Apple threw its hat into the mobile payments ring last week, an unnamed Walmart representative told Business Insider that big-name retailer consortium MCX is thinking of consumers when it comes to denying support for Apple Pay.
There are certainly a lot of compelling technologies being developed, which is great for the mobile-commerce industry as a whole. Ultimately, what matters is that consumers have a payment option that is widely accepted, secure and developed with their best interests in mind. MCX member merchants already collectively serve a majority of Americans every day. MCX's members believe merchants are in the best position to provide a mobile solution because of their deep insights into their customers' shopping and buying experiences.
Apparently the statement took a bit of cajoling, and for good reason, as the topic has developed into something of a hot button issue over the past few days. Following Apple's remarks on the matter, Walmart's thoughts offer valuable insight from the perspective of MCX, which is on the brink of rolling out Apple Pay competitor CurrentC.
When Apple Pay launched last Monday with iOS 8.1, iPhone 6 and 6 Plus owners eager to test out Apple's first foray into mobile payments struck out to see where and how the system worked. Initially, MCX partners Rite Aid and CVS supported NFC-based touch-less transactions, including Apple Pay, but that changed by the weekend. As of Saturday, the two drug store chains had shut down NFC transactions, assumedly the result of contractual obligations to MCX.
CurrentC has been in development since 2012, but is a far cry from Apple's streamlined solution. A smartphone-powered system, CurrentC requires users download a specialized wallet app that generates a QR code for scanning upon checkout. Alternatively, a point-of-sale terminal can generate the code to be read by a user's smartphone. Either way, customers need to open the app and present their device to make in-store purchases.
Unlike Apple Pay, CurrentC offers incentives like rewards programs, but critics point out purchase histories are recorded and can be used in marketing campaigns. CurrentC also requests to link up with users' bank accounts, while Apple Pay deals only with credit and debit cards at this time.
In addition to the security risks, CurrentC's implementation is more of a burden when compared to Apple's protocol. On checkout, Apple Pay automatically recognizes POS terminals, requiring only a simple thumbprint scan through Touch ID to send over relevant anonymized payment data, which is then processed as a secure tokenized transaction.
The mobile payments space is estimated to grow into a multi-billion business and MCX is looking to get a piece of that pie by bypassing credit card network fees. Apple is also reportedly collecting swipe fees for Apple Pay payments, and may move further into the industry depending on Apple Pay's performance.
At such an early stage in the game, no one payments option can be named a decisive frontrunner, but initial Apple Pay tests bode well for the system's future. It will be interesting to see how MCX responds to pushback from consumers, something the consortium is at least taking into consideration given today's comments.