AppleInsider is supported by its audience and may earn commission as an Amazon Associate and affiliate partner on qualifying purchases. These affiliate partnerships do not influence our editorial content.
Apple on Tuesday issued a statement confirming a small number of iPhone 8 handsets suffer from an audio glitch that causes a "crackling" noise during phone calls, saying a fix for the problem is in the works.
In the days following last week's iPhone 8 launch, a number of new owners have reported the audio bug to Apple's Support Pages forum (1, 2) and Reddit's iPhone subreddit, saying their new device emits a "crackling" or "static" noise from its ear speaker.
Apple commented on the matter in a statement to The Verge, saying, "We are aware of the issue which is affecting customers in a small number of cases. Our team is at work on a fix, which will be included in an upcoming software release."
The company failed to elaborate on the bug's cause.
A number of users have experienced the issue, however, and in each case the iPhone 8 in question emits a high-pitched crackling sound while on a phone call or FaceTime Audio call. The problem does not manifest in every call, and is not present when using the earpiece as a loudspeaker for speakerphone connections. Further, both iPhone 8 and iPhone 8 Plus units are affected by the issue.
The symptoms suggest software, not hardware, is to blame for the crackling noise, meaning a firmware update will likely rectify the situation.
Apple failed to offer a timeline on the coming fix, though the company just today released iOS 11.0.1 to squash a number of bugs.