Malcolm Owen
A number of Apple Card customers are having problems managing their credit card, with reports of users struggling to make payments to the credit facility through the Wallet app, with the distinct possibility of some users accidentally making multiple payments against their account balance.
Apple Card is designed with a variety of management settings within the Wallet app, such as tools to estimate interest based on payment schedules, and categorizing purchases, as well as the reward system, Apple Daily Cash. The app is also the primary way for users to make payments to the card's balance.
In postings to Twitter, as well as readers contacting AppleInsider directly, there appears to be some issues with the Apple Card service for a number of users, chiefly those attempting to make a payment to the card balance through Wallet.
The issues vary in severity, with some users seeing the message "Account Services Unavailable" and to try again later, while others progress further and can attempt to make payments. One user reports trying to pay a balance and being given the message the amount is "too high," and some actually attempt the payment but do not get a verification of the payment itself.
I am - I got this message from support: pic.twitter.com/YWRQRce86l
— Matthew P. McNees (@MatthewPMcNees) November 1, 2019
Users affected by the issue are finding they are waiting for considerable lengths of time before being able to get in contact with a Goldman Sachs representative of the service via Apple Business Chat or over the phone. So far affected customers are being informed of the existence of an "issue with their available credit or balance displayed within Wallet," and that it would be resolved shortly.
In an Apple Business Chat conversation shared with AppleInsider by a reader, where they attempted to pay and saw the message "Processing, done" but the card shows the same balance, the user is informed "We are aware of the issue and we are currently working to resolve it," with the advice to check back in a few hours and to not make any further payment attempts.
The representative acknowledges the existence of five payments set to be paid that day, due to multiple attempts by the user, with the advice to contact support to cancel the extra unwanted payments. When the request is made via text, the representative advises it cannot be completed over chat, only over the phone.
Given the relatively few posts on Twitter and to messages to AppleInsider, it is unlikely that the issue is widespread. At present, it appears that it impacts only a small number of users attempting to make the payments on Friday.
AppleInsider has asked for clarification from Apple on the matter.
Marko Zivkovic
Christine McKee
Andrew Orr
Amber Neely
39 Comments
In making my first official payment (Sept billing paid by the end of October) I was unable to do so online via Verizon, rather I had to use wifi (ended up in an Apple store as power was out where I lived in California). My Verizon had internet, but the Wallet app continued to advise that it had no internet access. The Apple Store's wifi was not secure (most aren't) and I was reluctant to use it, but it was my only option as the deadline was coming up.
Otherwise I have been super happy using Apple Card and continue to transition most of my charges from AMEX to Apple Card.
Hhehehehehehe......no thanks Apple
card for now
Three payments made with no problems.
I’ve made several payments without issues so far. Didn't wait for the statement, just paid the balance. Apple Card is tied to my bank checking account and I just enabled automatic payments. First auto-payment due 11/30/19.