American Express Global Business Travel has become the latest firm to join Apple Business Chat, the Messages-based tool for customers to contact companies, with users of the service now able to contact travel counselors around the clock.
Apple Business Chat adoption continues to grow at a slow but steady rate, with Cleveland's Quicken Loans Arena and stadium food vendor Aramark the latest to adopt the technology in a system that allows iPhone-toting customers to order drinks from the comfort of their seats.
Brokerage company TD Ameritrade has found a solution to the problem of allowing customers immediate access to funds transferred to their accounts as simply as possible, one that takes advantage of Apple's mobile payment features, including Apple Pay and Apple Business Chat.
Ten years ago, Steve Jobs announced the App Store. While its first titles were mostly games and novelties, soon major businesses began to recognize the power of mobile apps, shifting major investment from desktop PCs and web apps into iOS. This year, Apple is inciting new enterprise investment in iMessage Apps with Apple Business Chat—billed as an interactive, personal way to connect with customers while respecting their privacy.
Apple is gearing up to bring its innovative Business Chat feature out of testing and into production with the release of iOS 11.3, giving individuals a streamlined, new way to communicate with customer service without wasting time sitting on hold and without reporting the contacts of all their friends.