Rogers has become the latest major organization to include support for Apple Business Chat, enabling customers of the Canadian carrier to chat with representatives using iMessage.
Best Buy has become the latest major retailer to support Apple Business Chat, allowing customers to ask questions with stores in a similar way to standard iMessage conversations.
After a long trial period, Zendesk has made Apple's Business Chat in Messages generally available to all customers.
American Express Global Business Travel has become the latest firm to join Apple Business Chat, the Messages-based tool for customers to contact companies, with users of the service now able to contact travel counselors around the clock.
Merchant backend provider Shopify today said that Apple Business Chat is coming to all of its clients worldwide, numbering over 800,000.
Apple Business Chat adoption continues to grow at a slow but steady rate, with Cleveland's Quicken Loans Arena and stadium food vendor Aramark the latest to adopt the technology in a system that allows iPhone-toting customers to order drinks from the comfort of their seats.
Subscribers with U.S. carrier Sprint can now take advantage of Apple Business Chat when they need help with a plan or device.
The newest company to adopt Apple Business Chat is Gubagoo, which specializes in setting up 24/7 chat for auto dealerships and manufacturers.
Brokerage company TD Ameritrade has found a solution to the problem of allowing customers immediate access to funds transferred to their accounts as simply as possible, one that takes advantage of Apple's mobile payment features, including Apple Pay and Apple Business Chat.
Apple's iMessage-based Business Chat platform is now available in many more countries, having originally launched as a U.S. exclusive earlier this year.
Ten years ago, Steve Jobs announced the App Store. While its first titles were mostly games and novelties, soon major businesses began to recognize the power of mobile apps, shifting major investment from desktop PCs and web apps into iOS. This year, Apple is inciting new enterprise investment in iMessage Apps with Apple Business Chat—billed as an interactive, personal way to connect with customers while respecting their privacy.
Apple is gearing up to bring its innovative Business Chat feature out of testing and into production with the release of iOS 11.3, giving individuals a streamlined, new way to communicate with customer service without wasting time sitting on hold and without reporting the contacts of all their friends.
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Malcolm Owen
William Gallagher
Roger Fingas
Mikey Campbell
Daniel Eran Dilger
