Apple offers iPhone 13, new iPad owners fixes for Music & widget bugs

Apple late Thursday warned of potential Apple Music and iOS 15 widget bugs that might crop up when restoring one of its newly released devices from a backup.

According to a pair of support documents, new iPhone 13, ninth-generation iPad and sixth-generation iPad mini owners could suffer minor inconveniences from the setup process. Both problems relate to restoring the new devices from a backup file.

Apple in a first document warns that users might not be able to access their Apple Music catalog, Apple Music settings, or enable the app's Sync Library feature after initially setting up a new device from a backup. The issue presents on all new iPhone 13 models, the new entry-level iPad and iPad mini.

Apple says a software update should clear the problem and reactivate the lost Apple Music functions. Users can perform an update by navigating to Settings > General and tapping Software Update.

A second issue reverts widgets to their default settings after restoring from a backup. Again, the bug impacts new iPhone 13, iPad and iPad mini models.

There is no fix for the reset bug, meaning users will need to customize their widgets anew. This is completed by touching and holding a widget to open the quick actions menu, tapping "Edit [widget name]" and making changes. Modifications are saved by tapping outside of the widget.

Apple's latest iPhone and iPad models were announced last week, with deliveries currently arriving to early preorder customers in regions where it is Sept. 24.

10 Comments

Skeptical 183 comments · 8 Years

About 3 years ago

WTF???? This is utter rubbish. The inability to access your music? Are the friggin insane? Did not they test this? Isn’t that what a beta testing program is for?

entropys 4302 comments · 13 Years

Is the play for 15 seconds and then the music stops bug for playing downloaded music offline still happen?

AppleZulu 2175 comments · 8 Years

Apparently you can avoid this issue by using device-to-device data migration when setting up your new iPhone 13, rather than restoring from a backup.

Also, apparently the 13s shipping now have a pre 15.0 build of iOS on them, so updating iOS is a good idea, anyway.

ITGUYINSD 547 comments · 5 Years

AppleZulu said:

Apparently you can avoid this issue by using device-to-device data migration when setting up your new iPhone 13, rather than restoring from a backup.
Also, apparently the 13s shipping now have a pre 15.0 build of iOS on them, so updating iOS is a good idea, anyway.

How do you update iOS during initial setup before migration? Do a basic initial setup, get on the internet and do iOS update, then reset to factory and start over?

kingofsomewherehot 4138 comments · 22 Years

Restore from a backup file, then do the update, then everything should work....

It's a bug, sure... and it shouldn't be there... but the fix is something people were going to do anyway, so I guess I don't understand "Skeptical"s outrage.