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Italian regulator says Apple's iCloud terms are unreasonable, may be illegal

The antitrust authority in Italy has concluded its investigation into Apple, Google, and others, and concluded that some of Apple's iCloud conditions are unlawful.

A year after it began investigating Apple, Google, and Dropbox's cloud service, Italy's L'Autorit Garante della Concorrenza e del Mercato (AGCM) has issued a report.

The Guarantee Authority for Competition and the Market, takes issue with three key elements of cloud computing agreements. Those are the company's rights to change the terms at any time, the degree by which the firms attempt to escape any liability, and a lack of transparency over data security.

Regarding Apple, Google, and Dropbox, the regulator says that contract terms and agreements are unfairly biased in favor of the companies.

Perhaps more surprisingly, in the case of Apple, the Italian report surfaces a little-known aspect of iCloud data security.

"If a device has not backed up to iCloud for a period of one hundred and eighty (180) days," the report quotes (in translation), "Apple reserves the right to delete backups associated with that device."

So if a user doesn't use their iCloud account at all for six months — including any health app data recording, or device settings — then Apple may delete it all. Italy's AGCM says most users are unaware of this.

Similarly, it argues that Apple users are not informed of how the company secures and backs up customers' data in iCloud. Instead, they are merely encouraged to make their own backups as well, which the authority again says most users will not know.

Apple has contributed to the investigation and commented on each of these points. Its representatives, for instance, claimed that its terms and conditions cannot be in breach of the law, because they specify that they apply only to the extent allowed by those laws.

The report nonetheless concludes that Apple, and others, have unfair terms which may be illegal. What the report does not do, though, is specify any remedies, nor indicate what the Italian authorities intend to do with this conclusion.

AGCM has previously also ruled against Apple over the company's intentional slowing down of iPhones with chemically depleted and worn batteries.



29 Comments

ApplePoor 5 Years · 306 comments

Guess what? If you don't like the terms of use, do NOT sign up.

I'm so tired of the nanny state removing the responsibility from the user, who voluntarily signed up, for the user's poor decision making process. Read the agreement before joining. It is actually that simple.

sdw2001 23 Years · 17460 comments

The antitrust authority in Italy has concluded its investigation into Apple, Google, and others, and concluded that some of Apple's iCloud conditions are unlawful.

Apple Store Piazza in Milan
Apple Store Piazza in Milan


A year after it began investigating Apple, Google, and Dropbox's cloud service, Italy's L'Autorit Garante della Concorrenza e del Mercato (AGCM) has issued a report.

The Guarantee Authority for Competition and the Market, takes issue with three key elements of cloud computing agreements. Those are the company's rights to change the terms at any time, the degree by which the firms attempt to escape any liability, and a lack of transparency over data security.

Regarding Apple, Google, and Dropbox, the regulator says that contract terms and agreements are unfairly biased in favor of the companies.

Perhaps more surprisingly, in the case of Apple, the Italian report surfaces a little-known aspect of iCloud data security.

"If a device has not backed up to iCloud for a period of one hundred and eighty (180) days," the report quotes (in translation), "Apple reserves the right to delete backups associated with that device."

So if a user doesn't use their iCloud account at all for six months -- including any health app data recording, or device settings -- then Apple may delete it all. Italy's AGCM says most users are unaware of this.

Similarly, it argues that Apple users are not informed of how the company secures and backs up customers' data in iCloud. Instead, they are merely encouraged to make their own backups as well, which the authority again says most users will not know.

Apple has contributed to the investigation and commented on each of these points. Its representatives, for instance, claimed that its terms and conditions cannot be in breach of the law, because they specify that they apply only to the extent allowed by those laws.

The report nonetheless concludes that Apple, and others, have unfair terms which may be illegal. What the report does not do, though, is specify any remedies, nor indicate what the Italian authorities intend to do with this conclusion.

AGCM has previously also ruled against Apple over the company's intentional slowing down of iPhones with chemically depleted and worn batteries.

Read on AppleInsider

Of course.  Just another government looking to get a piece of the Apple cash cow.  Really, a clause stating they have the legal right to delete backups that are never used and in accordance with applicable laws? That's what they are hanging their hats on?  Typical.  

mikethemartian 18 Years · 1493 comments

They delete your files after 180 days even if you have paid for the period ahead of time?

OutdoorAppDeveloper 15 Years · 1292 comments

ApplePoor said:
Guess what? If you don't like the terms of use, do NOT sign up.

I'm so tired of the nanny state removing the responsibility from the user, who voluntarily signed up, for the user's poor decision making process. Read the agreement before joining. It is actually that simple.

Great suggestion. Please suggest another cloud service we can use to back up all our data on our iPhones.

StrangeDays 8 Years · 12986 comments

ApplePoor said:
Guess what? If you don't like the terms of use, do NOT sign up.

I'm so tired of the nanny state removing the responsibility from the user, who voluntarily signed up, for the user's poor decision making process. Read the agreement before joining. It is actually that simple.
Great suggestion. Please suggest another cloud service we can use to back up all our data on our iPhones.

Backblaze, Dropbox, etc.. Every time you perform a local backup in the privacy of your own drive, it syncs automatically to the cloud. As simple as plugging in to charge.