Saturday, August 08, 2009, 09:45 am PT (12:45 pm ET)
Apple looks to fix bothersome beeps in MacBook ProsMacBook Pro owners plagued with annoying hard drive beeps and clicks have not yet had Apple publicly address their issue, but as the number of complaints continues to swell, reports suggest the Mac-maker is quietly working on a fix.
In a thread hundreds of posts long over at the Apple Support forums, countless users have complained that their 7,200RPM hard drives will randomly click and beep, and some have experienced slower access times. The issue appears to have grown since it was first reported in January.
In recent days, numerous users have posted in the thread on the Apple Support forums, stating they were told on the phone by AppleCare representatives that the company is working on a fix. On Friday, user jgcamil wrote that he was told by Level 2 support that Apple is "highly" aware of the issue and it is one of the company's "highest priorities." But, he was also told he would have to "live with" the issue until an update is made available.
Last month, MacNN reported the issue may have arisen from the Seagate Momentus 7200.4 G-Force hard drives, specifically that the drive's protection system may be incompatible with Mac hardware. In addition, the G-Force technology is not needed on the MacBook Pro, which has pre-existing anti-shock protection.
One AppleInsider reader whose MacBook Pro beeps occasionally said he's frustrated that Apple has remained quiet on his costly investment. He said after researching the problem, he believes it's caused by the original firmware for the hard drive.
"The crazy thing is that you can read comments about AppleCare Engineers stance on this issue: 'Its normal behavior,' (and) 'Apple´s Working on a fix,'" he told AppleInsider. "Also, some of them are recommending doing a complete reinstall, when this issue is factory related."
Users have also uploaded numerous videos demonstrating the problem to YouTube. Below are a few examples:
On Topic: MacBook Pro
- Rumor: Apple to phase out last non-Retina MacBooks with CD/DVD drive this year
- Deals: Lowest prices ever on 3 custom configured Haswell MacBook Pro Retinas
- Review: Corning's Thunderbolt Optical Cable
- Apple says turning off Bluetooth may improve AirPlay Mirroring on latest Macs
- Review: Promise Pegasus2 Thunderbolt 2 RAID array for Apple's latest professional Macs