Apple to repair shutdown-plagued MacBooks under warranty
Apple Computer has acknowledged that a problem exists with some of its Intel MacBooks where the notebook computers may intermittently shut down, but has vowed to fix those systems free of charge.
For more details on the repair program, Apple told providers to check this knowledge base article, which ironically contains only the following line: "If your MacBook is shutting down intermittently, please ">contact AppleCare
Complaints from disgruntled owners of the 13-inch widescreen notebooks began ">pouring into online forums
In its memo to service providers, Apple mandates that affected MacBooks be repaired with a matching logic board and heatsink set. This new logic board and heatsink combo part should be available to service providers by the end of this week, the company said.
In the meantime, Apple is channeling all "business-critical" MacBook repairs through its Austin, Texas repair depot for a faster turnaround times. Individual customers who filed complaints with AppleCare have also been able to send their machines into the depot, but some have been waiting in excess of one week to get their computers back.
36 Comments
Holy Cannelloni!
14 days is the longest I'd find acceptable to get a warranty repair done.
Finally! I've had this problem for over a month now. I already sent it to Apple to fix it, but when it came back I still had the problem. It took two weeks for them to "repair" my Macbook but now I have to send it back in for them to repair it again. They said that they knew what was causing the problem, but I'm not so sure.
I've never even heard of this issue. Makes you wish you just had the moo-ing sound.
The title of this article is curious: Apple to repair shutdown-plagued MacBooks under warranty. Is there really another option in this situation? I don't think so. The product is only a few months old and it comes with a one year warranty, ergo the problem will be covered via warranty repair.
The shurtdowns happened to me after less than a month of use. I was pissed... so pissed that I dropped it off at my local Apple store and after two weeks without it, I reversed the charges on my credit card. Problem solved.