Bloggers and hackers aren't the only ones sticking it to iPhone maker Apple Inc. for its closed minded approach to user-customization of the touch-screen handsets — Nokia has taken advantage of the situation by launching a print and web campaign dubbed "Open to anything."
The campaign, which was accompanied by the posting of similarly-worded bills in New York City this past weekend, is an obvious response to the latest iPhone update on Thursday. As Apple had warned, the software patch disabled versions of the Apple handset that had been "unlocked" to operate on wireless carries other than AT&T, while adding a couple of new features like the Wi-Fi iTunes Music Store.
In addition, however, the update wreaked havoc on a number unmodified iPhones and those iPhones which had been only modified to run third-party software applications but had otherwise remained locked to the Apple-approved carrier. Users who reached out to Apple for help in reactivating those phones were turned away (video) in the same manner as those users who had unlocked the devices against Apple's stated policy.
The Cupertino-based firm's harsh stance was met with considerable outrage because, unlike unlocking, users who had installed third-party applications simply to increase the usefulness of their pricey handsets — in addition to those who had done nothing at all — were suddenly being informed that they had voided their warranty on the handset as a whole and were on their own in attempting to somehow reactivate those phones.
The matter is complicated by a number of factors, primarily what is now being perceived by some as a poor job on Apple's part to convey its stance on third-party applications to iPhone users earlier in the handset's lifecycle. Recent comments from an Apple executive even made it appear as if the company was taking an indifferent stance to the development and installation such third-party apps. Additionally, Apple's public warning seemed only to target unlockers rather than those installing applications.
What's more, third-party iPhone apps and simple point-and-click applications to easily install them had become as commonplace on the Internet in recent weeks as shareware applications. Therefore, some iPhone owners may have used such applications without a full understanding of the consequences.
As a result of these and other gripes with Apple's iPhone policies, users are now banding together in an attempt to drum up support for a class-action lawsuit against the company under three theoretical classes.
The first class would contain iPhone owners who have used third-party software to access the flash storage on an iPhone, without having altered firmware or installed a program on the device. A second would include owners who had installed third-party apps in the past, but who have since restored their phones to factory defaults but are still suffering from hardware problems such as bad touchscreens.
A third and final class would challenge the whole unlocking issues, which is reportedly legal under the Digital Millennium Copyright Act but discouraged by Apple, which states on the iPhone's packaging and marketing material that an AT&T contract is required for usage.
Nokia bills posted in New York City and shown in the MacRumors forum.
In the meantime, the whole iPhone mess is garnering national recognition from the the mainstream media and slowly snowballing into a public relations nightmare for Apple. The New York Times recently ran a piece that quotes Apple spokesperson Jennifer Bowcock as saying those iPhone owners who are experiencing problems following the recent iPhone update should "purchase a new iPhone." And overseas, the Guardian syndicated Gizmodo's updated recommendation to its readers, which is "Don't Buy" an iPhone:
"Screw the unlock for a second. Let's talk about the those third-party apps," wrote Brian Lam, an editor at the widely read and Apple "approved" gadget blog. "While my 4GB iPhone is a brick, and the 8GB phone, which I kept on a totally legit AT&T contract, is now stripped down. Programs like the faux-GPS, IM clients, Flickr Upload, and NES emulator — what did they ever do but make the iPhone far better than the stock original? They made it far more competitive with open-platform superphones like the Nokia N95, to which I will now be switching."
While Apple likely mulls a response, Nokia and other would-be rivals are sure to be having a field day with this one.
141 Comments
In paragraph 4, wrecked should be wreaked.
Still an excellent article and time will tell if this perceived backlash will cause Apple to blink.
The scariest thing about the update from what I've read is it seems many people with vanilla phones ended up with bricks after the v1.1.1 update and Apple seems to be convicting them of hacking without any kind of proof whatsoever.
Love this. Let's hope that SOMETHING makes Apple open up the iPhone like they should. I will NEVER buy an iPhone until I can run Pocket Quicken & FileMaker Mobile on it, just like I can on my Treo. Apple is shooting itself in the foot if they don't open up the iPhone.
The scariest thing about the update from what I've read is it seems many people with vanilla phones ended up with bricks after the v1.1.1 update and Apple seems to be convicting them of hacking without any kind of proof whatsoever.
I never planned to buy an iPhone. After reading that they denied service to users with bricked phones that didn't install 3rd party apps or unlock their phones I'm all the more glad I steered clear. HTC, Samsung, and Nokia are the brands I shop for and will remain loyal to them.
I have absolutely no problem with Apple making life hard for people who have unlocked their iPhones to run on a non-AT&T network. AT&T has made concessions to Apple to make the iPhone what it is (ie, developing visual voicemail, beefing up the EDGE network, developing the innovative iTunes activation process...not to mention sharing subscriber revenues with Apple) and it's fair that Apple protect AT&T's investment in the iPhone for the 2 or 5 year exclusivity period (whatever it really is). That's honest and fair business.
But I *can't stand* Apple's attempt to discourage third-party development. There are TONS of gaps in the Iphone experience that Apple is being glacially slow in addressing. I have no To Do application for my phone. I can't play games on it. I can't record voice notes. Etc. etc. etc. It's been more than 3 months since the iPhone launched, and all Apple has provided is the WiFi iTunes store, which I personally don't need, and which really serves Apple as much as its customers because it lets Apple sell more music.
There's a saying that goes "Lead, follow or get out of the way." When it comes to app development for the iPhone, Apple is clearly not leading. If it won't lead, then it needs to make room for others...
Perhaps more important is the equally large "class" of potential users who will NEVER buy an iPhone or an iPod touch until Apple opens these devices up and stops playing games with greedy business models.
The best way to wake Apple up is to stop buying into their closed-minded business model and boycott purchasing these devices. Not buy and sue afterward.