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Best Buy rumored to add Apple Genius Bars, display more Macs in stores

Best Buy later this year may update its Apple store-within-a-store boutiques to feature a larger display of Macs in addition to staffed Genius Bars that would mirror those found in every Apple retail store.

The move could come as early as this spring, according to an anonymous Best Buy employee who tipped TUAW after reportedly being briefed on the matter by his official Apple representative.

If true, it would be the first time that Apple has expanded its trademark tech support service counters — dubbed Genius Bars — outside of its own brick-and-mortar retail stores.

Apple retail chief Ron Johnson has long referred to the Genius Bars as the "heart and soul" of his company's stores. The counters currently operate on a reservation system and are staffed by specially trained and certified Apple "Geniuses."

Customers can typically schedule a Genius Bar reservation online via their computer, iPod, iPhone or iPad, up to 72 hours in advance, or alternatively choose sign up for an open appointment once they arrive at the store.

Best Buy has worked in close partnership with Apple since 2006, when the two companies agreed to a 7-store pilot program designed to highlight Mac personal computers inside Best Buy retail stores.

The program, which has since expanded to roughly 500 Best Buy locations nationwide, has seen the placement of ">distinct Apple boutiques — designed to resemble mini Apple stores — inside the specialty electronics retailer's computer departments.

Best Buy has also been the recipient of other preferred treatment from Apple. For instance, two years ago it became the first independent U.S. reseller to offer the iPhone to its customers. Last year, it was similarly the only retailer authorized to take pre-orders for the inaugural iPad alongside Apple.



37 Comments

tzb 16 Years · 19 comments

Quote:
Originally Posted by AppleInsider

distinct Apple boutiques -- designed to rival mini Apple stores

What are these "mini Apple stores" that the Best Buy Apple boutiques are designed to rival?

MacPro 19 Years · 19846 comments

Apple should hire, train and supply the trained staff for the store-within-a-store boutiques. They should not be staffed by Best Buy people.

mstone 19 Years · 11503 comments

Quote:
Originally Posted by AppleInsider

The program, which has since expanded to roughly 500 Best Buy locations nationwide, has seen the placement of distinct Apple boutiques -- designed to rival mini Apple stores -- inside the specialty electronics retailer's computer departments.

I never really noticed how clean they keep the Apple stores until I stopped by our Best Buy Apple booth. The Apple table at BB was simply disgusting how dirty it was. They apparently don't clean the table or the equipment ever. I didn't want to touch anything there.

MacPro 19 Years · 19846 comments

Quote:
Originally Posted by mstone

I never really noticed how clean they keep the Apple stores until I stopped by our Best Buy Apple booth. The Apple table at BB was simply disgusting how dirty it was. They apparently don't clean the table or the equipment ever. I didn't want to touch anything there.

I agree. Plus the service is appalling. I waited for fifteen minutes while Best Buy staff talked amongst themselves then walked away. I eventually made the purchase I wished to make at a real Apple store a few weeks later (in seconds even on a very busy day). My post above says my feelings, Apple need to staff these places then they will be worth visiting.

spliff monkey 22 Years · 882 comments

Quote:
Originally Posted by tzb

What are these "mini Apple stores" they they are design to rival?

What are the Best Buy Apple boutiques supposed to rival? Nothing. This is all about proliferation. Best buy gets to sell a premium brand and justify their absurd prices and Apple gets to "set up shop" in a town where they would probably never build a store. The closest Apple store to me is about an hour away, Best Buy (as much as I loath that store) is 15 minutes. I think it's great that when my power adapter bonks out I can run to BB and not worry about buying online or taking a drive out of my way. I'm sure there is a large enough audience that is in the same boat within BB's audience.