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Apple announces repair program for MacBook Pro laptops exhibiting video issues

Image showing early-2011 MacBook Pro graphics issue. | Source: Apple Support Communities forum member "Andy_Gee"

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Apple on Thursday announced a new repair program for certain previous-generation MacBook Pro laptops suffering from distorted video, unexpected restarts and other issues, saying these faulty units will be repaired for free.

The repair initiative, officially titled "MacBook Pro Repair Extension Program for Video Issues," applies to MacBook Pro computers sold between February 2011 and December 2013 that exhibit distorted video, no video, or unexpected system restarts, Apple said.

AppleInsider first reported on the long-running graphics issue in October 2013, when a number of early-2011 MacBook Pro owners documented visual anomalies and system crashes similar to those described by Apple today. At the time, some users attributed the malfunctions to the MacBook Pro's discrete AMD GPU.

Sources familiar with Apple's internal repair network told AppleInsider in August that the company had no immediate plans to initiate a replacement program for MacBook Pros suffering from systematic crashes and graphics failures. It appears, however, that the company has since changed course.

Last October, Apple was slapped with a class-action lawsuit filed on behalf of owners of the 2011 series MacBook Pro lineup. The complaint cited numerous counts of video and system issues possibly linked to failed graphics cards.

Affected models:

  • MacBook Pro (15-inch Early 2011)
  • MacBook Pro (15-inch, Late 2011)
  • MacBook Pro (Retina, 15-inch, Mid 2012)
  • MacBook Pro (17-inch Early 2011)
  • MacBook Pro (17-inch Late 2011)
  • MacBook Pro (Retina, 15 inch, Early 2013)

MacBook Pro owners can use Apple's "Check Your Coverage" tool to find out if their model is eligible for repair and either carry in or mail the device to Apple or an Apple Authorized Service Provider.

Apple notes repairs starts today in the U.S. and Canada, while international support will become available on Feb. 27.