Malcolm Owen
A number of subscribers of Apple TV are discovering sound problems in recent release "Greyhound," with an audio sync issue being noticed roughly an hour into the movie.
The Tom Hanks WWII movie "Greyhound" became available to view on Apple's streaming video service on July 10. As a high-profile release for Apple TV+, it has attracted an audience keen to consume fresh content, but not everyone watching the movie is getting an optimal experience.
Posts on Twitter from its release by subscribers indicate that there is an audio synchronization issue with the movie, residing about an hour into the film. Multiple people on Twitter point out the audio doesn't match the video at the 58 minute mark, with the problem lasting for approximately two minutes before rectifying.
Dear @AppleTV at 58:27 into the new Apple TV+ show "Greyhound" starring @tomhanks there is a Jump Cut and the audio becomes out of sync for some time. My guess is that it's a delay issue either on the upload side or on the Masrer, FYI.
— Joey Lozano (@JoeySnap71) July 11, 2020
It is unclear exactly how many people are affected by the problem, but the relatively small number of complaints on social media suggests it is limited in terms of whom it affects. None of the tweets indicate specific circumstances that could prompt the existence of the issue, such as the use of certain hardware or regionality.
Attempts by AppleInsider to replicate the issue have failed, indicating it isn't something that affects all Apple TV+ users watching the film.
"Greyhound" tells the story of Captain Ernest Krause, played by Hanks, a naval officer in charge of an international armada of ships delivering troops and supplies to allied forces during the Battle of the Atlantic. The film deals with the immense pressures felt by the crew, and Krause's battle with himself to lead the armada.
During marketing for the movie, star Hanks inadvertently poured water on its release, expressing disappointment that it was shown on Apple TV+ instead of theaters. In a second interview, he clarified his comments to say that he was "actually thrilled that Apple TV+ is making it possible for everyone to see it."
Amber Neely
Andrew Orr
William Gallagher
Christine McKee
AppleInsider Staff
Chip Loder
37 Comments
I also had that, on my second watch (yesterday) I realized it was out of sync. Not sure if I just missed it, or it wasn’t an issue in my first watch, at Friday.
Then again AppleTV+ has been very quirky on my aging AppleTV 3rd gen, from the very start.
At first, video would roll-back by about a minute, as audio would go on, killing the whole experience—then I had to plug my Mac to the TV to watch everything. The latest software update was able to fix it, earlier this year, but with it came along new bugs: I am Brazilian, I always watch content on original audio (whichever it may be), but with English, if I feel like a more relaxed experience, I turn on subtitles. The language settings won’t stick (even using global preferences), every time I watch anything, more often than not, I have to specifically set audio/subtitles; all available subtitles are SDH, which is not what I occasionally need! All non-SDH subtitles are gone since the software update.
I'm really on the verge of buying a new AppleTV. Just holding out in case a updated model comes out in the next 2–3 months.
Is this really worth writing about? Must be the least relevant story I’ve seen here so far.
I did not notice, but my wife did. A small embrassement for Apple, but change nothing in the appreciation of the movie (we liked it, would have been indeed spectacular on a big screen).
We noticed it. It seems like a compression glitch. I force quit the app and reopened the video and it started playing in sync from that moment.