Some early Apple One subscribers run into billing, renewal issues
A number of users who signed up for an Apple One free trial on day one are having billing issues as the free 30-day period ends.
It's been exactly one month since Apple One debuted on Oct. 30. And since Apple offered a one-month free trial for new subscribers of the service, that means the trial is automatically rolling over to a paid subscription for many users.
An undetermined number of users are having issues with the transition, however. According to a handful of reports on social media, users are seeing their Apple One subscription marked as "expired" or "expiring" on Nov. 30 — even if they chose to renew the service.
Some users are also an error message stating that the subscription item is "currently being modified" when they attempt to resubscribe for Apple One.
Other Apple One subscribers are seeing their individual service subscriptions, like Apple TV+ and Apple Music, being renewed despite signing up for the bundle. At least one user said that their individual Apple service charges were immediately reversed.
Mine says expired, but my services still say "This will be included in Apple One starting Nov. 30." I also got charged this morning and was reversed right away.— Nug (@itinerantnugget) November 30, 2020
It isn't clear what the issue could be, and Apple's system status page doesn't give any indication of downed platforms. Of course, it's likely that the bug is temporary and will be resolved shortly.
The cheapest bundle is $14.95 a month and includes Apple Music, Apple TV+, Apple Arcade, and 50GB of cloud storage. The highest premier tier, which is only available in the U.S., Australia, Canada, and the U.K., costs $29.95 a month and adds Apple Music Family, Apple News+, Apple Fitness+, and 2TB of iCloud storage.