Apple subsidiary Claris apologizes for hours-long FileMaker Cloud outage

Apple subsidiary Claris is currently experiencing an outage affecting some customers that has been going on for 15 hours and counting.

At 9:30 p.m. Pacific time on Tuesday, Dec. 14, Claris said it was aware of an issue causing problems for customers attempting to access the Claris FileMaker Cloud service.

"Claris is aware that some Claris FileMaker Cloud customers are not able to access or use their instances," wrote the company. "We are working to resolve and will provide updates as soon as they are available."

Hours later, at 1:30 a.m. on Dec. 15, Claris said it has identified the root cause of the issue and "is working on restoring the affected instances.

As of 12:45 p.m. Pacific Time on Wednesday, the outage appears to be still ongoing. An outage of this length is fairly unusual for a cloud service.

"We apologize for any inconvenience this has caused," Claris wrote. "Please refer to status.claris.com for further updates."

Claris is a software company that creates platforms like FileMaker, a relational database application that is widely used. Back in November, Claris issued an update to FileMaker Pro that includes new features enhancements like Shortcuts support in new versions of macOS.

4 Comments

sflocal 16 Years · 6139 comments

About 3 years ago

Here in San Francisco we had a major Internet outage with out provider that lasted a few hours. With everyone working remotely, having a stable Internet connection is so incredibly important now.

We are migrating parts of our systems to cloud-based providers and in the past (pre-Covid) I was a supporter of these services. Now, not so sure. Some of our business processes are now dependent of keeping a reliable connection and the past few days have just been miserable. The recent java exploit made things worse. I'm now coming to a conclusion that having as much in-house where can be is just the safer option. I've lost a lot of faith in outside companies providing crucial business services for companies such as the one I'm at.

hucom2000 8 Years · 149 comments

About 3 years ago

sflocal said:

Here in San Francisco we had a major Internet outage with out provider that lasted a few hours. With everyone working remotely, having a stable Internet connection is so incredibly important now.
We are migrating parts of our systems to cloud-based providers and in the past (pre-Covid) I was a supporter of these services. Now, not so sure. Some of our business processes are now dependent of keeping a reliable connection and the past few days have just been miserable. The recent java exploit made things worse. I'm now coming to a conclusion that having as much in-house where can be is just the safer option. I've lost a lot of faith in outside companies providing crucial business services for companies such as the one I'm at.

I don’t think we can go back to a pre cloud world.

byronl 4 Years · 377 comments

About 3 years ago

sflocal said:

Here in San Francisco we had a major Internet outage with out provider that lasted a few hours. With everyone working remotely, having a stable Internet connection is so incredibly important now.
We are migrating parts of our systems to cloud-based providers and in the past (pre-Covid) I was a supporter of these services. Now, not so sure. Some of our business processes are now dependent of keeping a reliable connection and the past few days have just been miserable. The recent java exploit made things worse. I'm now coming to a conclusion that having as much in-house where can be is just the safer option. I've lost a lot of faith in outside companies providing crucial business services for companies such as the one I'm at.

starlink

JoeCarl 3 Years · 2 comments

About 3 years ago

This is actually the 2nd recent outage; a couple of weeks ago it was down for a day.

Of course, this happens right after being forced to switch a client from Filemaker on AWS. If this is indicative of the level of reliability, think I'll need to switch them to a 3rd-party host.