An unknown number of T-Mobile customers continue to be unable to preorder the iPhone 14, hours after the carrier's site listed the range as available.
Apple started taking preorders for the iPhone 14 range at 8am ET, and so did carriers including T-Mobile. It didn't go smoothly for Apple, but it appears to have been worse for T-Mobile customers.
This iPhone preorder has not been fun, @TMobile. When I go through the Apple Store you can't confirm my number. Called, got connected to an agent who didn't have his headset on & hung up. Called back & it's an hour wait. @dsilverman
— John Davis (@MrSnarkyPants) September 9, 2022
Many users have been contacting T-Mobile's help account on Twitter with the same issue. In each case, T-Mobile's representatives ask the customers to move the conversation over to DMs, so it is not possible to see if any are resolved.
T-Mobile has, however, now acknowledged that there is an issue.
"Due to high demand, we are experiencing some technical challenges completing transactions," says a notice on the T-Mobile website. "Our teams are urgently working the issue. We apologize for the temporary inconvenience."
Separately, iPhone preorders made directly through Apple have started to see shipping delays. The 512GB iPhone 14 Pro Max was the first to be backordered, and it slipped back a week within 10 minutes of preorders starting.
18 Comments
"High demand" is a cop out excuse. Handling "high demand" is their job -- it is part of the business. They're not new to this and know what to expect.
Boy. I remember when I used to buy from the carrier, while Apple was still having growing pains. People on Twitter would be screaming into the void about Apple, while I would be sipping on coffee and relaxing. One year, famously, Verizon started selling the new iPhone a half-hour early. I bought that time from them. Got my order in 15 minutes before Apple started choking on the hour.
These days I order from the Apple Store app. Been a breeze the last few cycles including this week.
Sip... Ahhh...
This is why I will be jumping ship to another carrier once my iPhone 12 with T-mobile is paid off…
Went very very smooth for me this morning within the Verizon app including my trade in process and arriving next week.
This time the Upgrade Program worked flawlessly. I completed the enrollment on Wednesday and then this morning I was ready to place my orders for two IPhone 15 Pro Max 256GB units.