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T-Mobile users angered by iPhone 14 preorder failures

Last updated

An unknown number of T-Mobile customers continue to be unable to preorder the iPhone 14, hours after the carrier's site listed the range as available.

Apple started taking preorders for the iPhone 14 range at 8am ET, and so did carriers including T-Mobile. It didn't go smoothly for Apple, but it appears to have been worse for T-Mobile customers.

Many users have been contacting T-Mobile's help account on Twitter with the same issue. In each case, T-Mobile's representatives ask the customers to move the conversation over to DMs, so it is not possible to see if any are resolved.

T-Mobile has, however, now acknowledged that there is an issue.

"Due to high demand, we are experiencing some technical challenges completing transactions," says a notice on the T-Mobile website. "Our teams are urgently working the issue. We apologize for the temporary inconvenience."

Separately, iPhone preorders made directly through Apple have started to see shipping delays. The 512GB iPhone 14 Pro Max was the first to be backordered, and it slipped back a week within 10 minutes of preorders starting.



18 Comments

chadbag 14 Years · 2029 comments

"High demand" is a cop out excuse.   Handling "high demand" is their job -- it is part of the business.  They're not  new to this and know what to expect.  

6 Likes · 0 Dislikes
Appleish 9 Years · 735 comments

Boy. I remember when I used to buy from the carrier, while Apple was still having growing pains. People on Twitter would be screaming into the void about Apple, while I would be sipping on coffee and relaxing. One year, famously, Verizon started selling the new iPhone a half-hour early. I bought that time from them. Got my order in 15 minutes before Apple started choking on the hour.

These days I order from the Apple Store app. Been a breeze the last few cycles including this week.

Sip... Ahhh...

2 Likes · 0 Dislikes
hoodjd73 7 Years · 16 comments

This is why I will be jumping ship to another carrier once my iPhone 12 with T-mobile is paid off…

2 Likes · 0 Dislikes
badmonk 12 Years · 1341 comments

Went very very smooth for me this morning within the Verizon app including my trade in process and arriving next week.

1 Like · 0 Dislikes
siretman 12 Years · 120 comments

This time the Upgrade Program worked flawlessly. I completed the enrollment on Wednesday and then this morning I was ready to place my orders for two IPhone 15 Pro Max 256GB units. 

The Apple Store on my iPhone was a little late to start but all I had to do press Checkout and the Place Order for each order and I was done in less than two minutes. Of course, my units will arrive on September 16. 

Kudos to Apple for simplifying the process and not requiring any data entry. Smooth as silk. 

2 Likes · 0 Dislikes