Apple's iPhone 4 antenna page, which shows the great lengths the company goes to in order to test its handsets, no longer features videos of competing smartphones losing reception when held improperly.
In a follow-up to his original review, Walt Mossberg of the Wall Street Journal continued to laud Apple's iPhone 4 as "the best device in its class," while warning of issues with weak reception and dropped calls.
As promised, Apple on Friday launched its iPhone 4 Case Program, granting free cases to customers who buy a phone through Sept. 30, and refunding those who already bought a protective "bumper" through an iPhone application.
Apple has added another smartphone to its list of devices that experience reception issues when held improperly, this time showing a Nokia N97 mini losing signal. Nokia, meanwhile, is looking to replace its current CEO as it has fallen behind in the smartphone market.
Apple has added a new section to its website, informing consumers about the external antenna featured on the iPhone 4 and how users may experience signal loss. It also revealed its internal antenna testing chambers, and posted video of Friday's press conference in its entirety.
Apple on Friday shared a summary of dropped call data it received from wireless partner AT&T, which revealed that the iPhone 4 experiences more dropped calls than the iPhone 3GS, but at a rate less than one per 100 greater.
Just 0.55 percent of all iPhone owners have called AppleCare with an antenna issue, and the return rate for the iPhone 4 has been 1.7 percent — much less than the 6 percent seen with last year's iPhone 3GS, Apple said Friday.
Though reports have indicated Apple will not initiate a full recall of the iPhone 4 at its press conference today, some prominent Wall Street analysts believe Apple could institute a "voluntary" recall, or refund dissatisfied owners the full purchase price.
Reception problems with the iPhone 4 are a result of "longstanding" problems also found in previous-generation iPhones, but the issue could potentially be fixed by a software fix, The New York Times reported Thursday evening.
With the release of iOS 4.0.1 on Thursday, Apple instated changes to the way its iPhone handsets visualize bars representing cellular signal strength, doing away with a previously optimistic approach that compressed the dynamic range of bars to make it appear that a user's reception was much stronger than it actually was.
Although Apple has called a press conference tomorrow to discuss well-documented problems with the iPhone 4's antenna and reception, a new report claims that a recall of the handset won't be among the announcements.
As some customers have had their iPhone 4 orders delayed, a new rumor suggests that Apple will offer a free "brute force" internal hardware fix to existing customers in order to improve the device's antenna.