Apple had already publicly denied the Bloomberg report on Thursday, but at Friday's iPhone 4 press conference, Jobs offered more candid remarks on the subject. Jobs made the comments as part of a question-and-answer session following Friday's press conference, which included Chief Operating Officer Tim Cook and Senior Vice President of Macintosh Hardware Engineering Bob Mansfield.
"It's a total crock," Jobs reportedly said about the story. "We talked to everyone about it. We have a great community of scientists. They debate everything. And it's healthy. The best ideas win."
Bloomberg had claimed, in a story filed on Thursday, that Jobs and other Apple executives were warned that the design of the iPhone 4 could lead to reception problems. The report also alleged that a carrier partner of Apple's had expressed concern about the iPhone 4 external antenna before the device launched in late June.
Jobs also referred to an article from The New York Times issued later Thursday, which said the antenna issues were partially software related, and could be fixed in a forthcoming update to the iOS mobile operating system. "They're just making things up," Jobs said of the Times article.
Other interesting comments made during the hourlong question-and-answer session at Friday's press conference:
- Jobs said the external antenna allows more space inside the phone for features like a larger battery, all while being smaller than the previous iPhone 3GS. The company has no plans to modify its design of the iPhone 4.
- Apple said all companies produce cell phones with weak spots. Making a phone without one is impossible, they said.
- There is a Sept. 30 limit for requesting a new case because the company wants to be able to reevaluate the promotion after some time.
- There is a shortage of cases because Apple couldn't tell its partners the dimensions of the iPhone 4 before it was announced. Apple will not change its approach in the future, because revealing a new product too far ahead of time will kill the sales of the existing model.
- Jobs, Cook and Mansfield all held out their phones and revealed that none of them use protective cases on their iPhone 4.
- It's human nature to want to find a successful organization and bring them down, Jobs said. "I see it happening with Google, people trying to tear them down. And I don't understand it... what would you prefer? That we were a Korean company, that we were here in America leading the world with these products... maybe it's just that people want to get eyeballs on their sites."
- Jobs said Apple loves its customers so much, any option was considered, including a recall. But the number of users experiencing the issue and contacting AppleCare about it was so small, that they decided it wasn't worth it. Customers' biggest complaint about the iPhone 4: They can't buy one, because it's sold out.
- Some users who have called to complain about iPhone reception have received a visit from Apple employees trying to discover the problems. "They've sent teams all over the country, visiting these people in their homes," Jobs said. These people literally get a knock at the door from Apple engineers with a bunch of equipment and want to plug it in and test reception. We're really serious about this."
- Jobs said his health is "fine." He noted that he was doing better earlier this week, when he was on vacation in Hawaii.
201 Comments
I was kind of shocked to hear Steve use that sort of language in a press conference. It suggests to me that he's really annoyed.
I was kind of shocked to hear Steve use that sort of language in a press conference. It suggests to me that he's really annoyed.
He will have to be severely disciplined. Mistress Ballmer, do you have your whip handy?! (Stay tuned to this station - video at 10.)
It's human nature to want to find a successful organization and "tear it down," Jobs said. He said cited Google as a "great company" that is "jumping on us now."
Looks like a big reporting error somewhere, unless there were two separate conversations.
Engadget's report: Steve: "Maybe it's human nature -- when you're doing well, people want to tear you down. I see it happening with Google, people trying to tear them down. And I don't understand it... what would you prefer? That we were a korean company, that we were here in America leading the world with these products... maybe it's just that people want to get eyeballs on their sites."
So is Steve talking about people tearing down a great company, Google, or about Google tearing Apple down? It seems to be more in line with what Engadget reported. If so, and you're covering the same discussion here, you might want to revise the article.
"It's a total crock," Jobs reportedly said about the story.
"They're just making things up," Jobs said of the Times article.
I hope that this puts to rest any ideas of the New York Times having any journalistic integrity whatsoever. Anybody who believes the New York Times believes fiction that is just made up.
"They're just making things up," Jobs said of the Times article.
Ha! I thought it was only the Fox "News" drones and other such informationally challenged types that spouted this. Hilarious. Still, good to see some direct responses to the hysteria out there. I completely believe that there are people out there with this issue, but based on what I see around here at least, I have trouble believing that it is as widespread as the media theatrics would suggest.