Neil HughesA handful of users on Apple's support forums have posted to a growing thread where they have described a problem where the image displayed by the forward-facing camera on the iPad 2 crashes in the FaceTime application. The same issue is also detailed in two other, smaller threads (1, 2).
"When I opened up FaceTime the first time, the camera was working fine, but now whenever I open it up, it just shows a still image from when I left," user "CRK The Man" wrote. "How can I fix it?"
Most users seem to have found success in repairing FaceTime by simply restarting their iPad 2. Others have gone as far as completing a full software restore of the iPad 2 to address the problem.
One user, "dels7080," claimed that the manager of a Verizon store in New York City revealed that the FaceTime glitch has occurred to "a lot" of demo units available for customers on the sales floor to try. They too said the problem is solved by restarting the iPad 2.
"It happens quite frequently," user "leov36" wrote of the issue. "Restarting the ipad fixes the problem, BUT, it happens again with in the next two to three times i go to use it."
FaceTime is only available on iOS devices with a forward-facing camera, including the newly released iPad 2. To take advantage of the forward and rear cameras on the second-generation iPad, Apple also added devoted applications for picture and movie taking, as well as Photo Booth for taking and editing photos.
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23 Comments
If it is software a fix will come soon. FaceTime is a big initiative at Apple, they won't let this rest until it is fixed.
No need to reset the whole device just reset the facetime/camera app. Press and hold the 'power' button till the swipe to turn off screen comes up then press and hold the home button until you are returned to the home screen (roughly 10 seconds).
No need to reset the whole device just reset the facetime/camera app. Press and hold the 'power' button till the swipe to turn off screen comes up then press and hold the home button until you are returned to the home screen (roughly 10 seconds).
Um, that *is* resetting the whole device.
Resetting the app would be double-clicking to get the multitasking bar, long press on icon till it wiggles, and touching the x to zap the app.
Many thanks to the current iPad2 beta testers who waited in line for finding this issue!
Um, that *is* resetting the whole device.
Resetting the app would be double-clicking to get the multitasking bar, long press on icon till it wiggles, and touching the x to zap the app.
That doesn't reset the device. Holding BOTH the 'power' and 'home' buttons resets the device. Doing what I said just 'force quits' the app, leaving the device running as normal.
e.g. If you are in an application and pressing home doesn't take you to the homescreen because the application has locked up you can use the 'force quit' sequence to quit the app and return to the home screen. This used to only involve holding the home button for 10 seconds but after Apple assigned more functions to the home button you now have to hold just the home button down on the 'swipe to turn off' screen.