AppleInsider Staff
Users who need help with the newly launched Apple Music subscription streaming service can now turn to an Apple-controlled Twitter account for technical support.
The official @AppleMusicHelp account went online on Wednesday, offering live assistance for Apple Music users during set hours. The account is advertised as active seven days a week, from 6 a.m. to 8 p.m. Pacific Time.
Apple representatives controlling the account have thus far requested more details via Twitter direct message from users seeking assistance.
The new account joins the official Beats by Dre Support presence on Twitter, which debuted in July.
Though Apple has a number of specialized Twitter accounts, including a newly launched profile dedicated to App Store games, it still does not have a main @apple account. Chief Executive Tim Cook and other company executives are, however, on Twitter with personal accounts.
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22 Comments
What kind of 'tech' support would be needed for a streaming service!? Is there some deep complication I am missing? And if there is, isn't that more like a design defect given the nature of the product!?
[quote name="anantksundaram" url="/t/189421/apple-turns-to-twitter-for-official-apple-music-tech-support#post_2790928"]What kind of 'tech' support would be needed for a streaming service!? Is there some deep complication I am missing? And if there is, isn't that more like a design defect given the nature of the product!?[/quote] It is a fairly complicated piece of software and it has issues. Different issues for different people. Check the feed out. Mind you, the display of messages only show Apple's responses - all requesting DM (direct mail?) details. It would be much more useful to see people's problem's listed imo. Maybe that is a twitter thing. I am not very familiar.
What kind of 'tech' support would be needed for a streaming service!? Is there some deep complication I am missing? And if there is, isn't that more like a design defect given the nature of the product!?
Never under estimate the stupidity of the general public.
[quote name="anantksundaram" url="/t/189421/apple-turns-to-twitter-for-official-apple-music-tech-support#post_2790928"]What kind of 'tech' support would be needed for a streaming service!? Is there some deep complication I am missing? And if there is, isn't that more like a design defect given the nature of the product!?[/quote] Spotify has one (@spotifycares). So does Microsoft (@MicrosoftHelps). I hope this means we'll get something like this for other Apple products.
So what is a number of paid Apple Music subscribers? Has Apple released that yet?