Affiliate Disclosure
If you buy through our links, we may get a commission. Read our ethics policy.

Apple denies imminent iPhone 6 battery exchange program in the works

After rumors circulated claiming that the iPhone 6 family will be the next recipient of a battery exchange program, AppleInsider has been told that the report is incorrect, as there is apparently no justification for a wide program to fix issues.

Apple enthusiast site Macotakara first suspected that an iPhone 6 battery replacement program was in the works, but did not cite any reasons why they thought that the program was imminent.

AppleInsider, however, found no significant departure from expected norms in over six months of collated service data provided by 40 Apple stores across the US. Some local Apple retail stores were queried as well, who all claimed to know of nothing in the works, or any inkling of an upcoming program.

"We constantly evaluate service statistics," one source inside Apple corporate said. "There are no plans or grounds for a wide iPhone 6 battery exchange program at this time."

Apple ended a program for the iPhone 5 battery in 2016 for some units sold during a five-month period in 2014. A battery replacement repair extension is currently in place for some iPhone 6s units built between September and October of 2015, with an online tool available to check eligibility.



44 Comments

cfc 10 Years · 13 comments

There are definitely battery-related problems with the iPhone 6, particularly regarding the estimated percentage.  My other half’s phone seems to randomly jump around, losing massive amounts in a small period of time, but when you restart it then the percentage goes back to what it was.
It seems more like a software issue than a hardware one, and it has only happened since I upgraded her phone to iOS10, which seems to back that up.  I doubt a new battery would help, but maybe it is a combination of a failing battery and over-sensitive software in iOS10?

There are lots of complaints on Apple’s forums about it but no response from Apple.

2 Likes · 0 Dislikes
cfc 10 Years · 13 comments

https://discussions.apple.com/message/31201262?start=0&tstart=0

macxpress 17 Years · 5933 comments

They need a better program for the 6S...the current program is a complete cluster fu$*! Nobody knows what to do, even if you call the Apple Store they really don't know how to handle it. The batteries are never available and apparently Apple assumes everyone lives next or near to an Apple Retail Store. The entire process is horrible. 

1 Like · 0 Dislikes
thewhitefalcon 11 Years · 4444 comments

I had to replace my 6 battery at 15 months of ownership, though the problems started manifesting at 8 months. Definitely wasn't an OS issue. 

spice-boy 9 Years · 1450 comments

macxpress said:
They need a better program for the 6S...the current program is a complete cluster fu$*! Nobody knows what to do, even if you call the Apple Store they really don't know how to handle it. The batteries are never available and apparently Apple assumes everyone lives next or near to an Apple Retail Store. The entire process is horrible. 

I had the battery replaces free of charge with just a little hassle if you live near an Apple store. I imagine as time goes by more of these batteries will fail so Apple get your act together and put a service in place now. 

1 Like · 0 Dislikes