A handful of Apple services were experiencing issues, which included an outright outage affecting AppleCare on devices that impact 50% of users.
Apple has recently increased the number of days a customer can extend their AppleCare+ coverage to 45 days, up from the previous 30.
Unlike with a Mac or iPhone, it appears that it's not possible for everybody to buy AppleCare coverage for an Apple Vision Pro on device.
Making AppleCare seem like a sensible purchase, Apple has revealed that some repairs to an Apple Vision Pro will cost around 70% of the price of a new one.
Despite seeing its Services arm grow at a steady pace over the years, analysts believe Apple is still considered a device producer, with middling take-up of its various non-hardware elements by customers.
A man claiming to work for Apple prior to 2010 is sharing what he calls the "dirty secrets" about the company — but as you'd expect it is just conspiratorial nonsense. Here's why, and why we know.
Apple is starting to send out payments in its $95 million settlement of a class-action lawsuit over refurbished devices used as replacements for AppleCare repairs.
Users in France, Italy, and Spain are now able to choose an expanded version of the AppleCare+ insurance that covers theft or loss, as well as damage.
Apple's brand-new M2 MacBook Pro is officially here and AppleInsider readers can save $149 on AppleCare for the new notebooks.
An Apple Watch owner who wanted his device repaired had trouble, after Apple and FedEx both refused to take the blame for a missing parcel.
Apple has updated its Apple Support app with a new feature that allows users to get pricing estimates for specific repairs and service options.
Administrators of Apple's $95 million settlement over the definition of refurbished replacement devices is now contacting customers who may be eligible for a payout.
Year-end blowout Apple deals are going on now, with the lowest Mac prices of the season available exclusively for AppleInsider readers. Save up to $300 on in-stock MacBook Pro, MacBook Air, Mac mini and iMac configurations in addition to bonus discounts on AppleCare.
If a buyer needs their iPhone or Mac repaired within a year of buying it, they can now get AppleCare+ — but only to cover the cost of any later repairs.
Apple has announced a new service dubbed Apple Business Essentials, which packages device management, Apple Support, and iCloud into a single flexible subscription plan for enterprise users.
A new update to the Apple Support app brings in-app Express Replacement Service and other improvements, including updated compatibility and bug fixes.
Apple has agreed to pay out $95 million to settle a class action lawsuit that accuses the company of replacing products covered by AppleCare and AppleCare+ with refurbished devices, an alleged breach of advertised policies.
Federal indictments for multiple SIM-swapping conspiracies, Uber driver sues over iPhone seizure by police, and a botched iPhone sale leads to "malicious wounding."
Long an extra option for AppleCare+ buyers in the US, Apple has now extended the ability to purchase coverage for iPhone theft or loss, to both Australia and the UK.
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Wesley Hilliard
Amber Neely
William Gallagher
Malcolm Owen
Mike Peterson
Christine McKee
Mikey Campbell
Stephen Silver
