iPad 4 service replacement with iPad Air 2 not universal policy, but allowed in low-stock conditions Despite reports to the contrary, there is no official Apple policy mandating that iPad 4 owners coming into Apple Retail for service receive an iPad Air 2 for the cost of service — but stores have been allowed to make the swap if they have no service stock, and have been for some time. Mike Wuerthele 9 years ago 3
Some MacBook Pro with Touch Bar owners report pinging, popping case noise during heavy use A small proportion of users with the 2016 MacBook Pro are reporting hearing a pinging, or popping noise, described as similar to that of crushing a plastic bottle, seemingly related to thermal conditions in the laptop. Mike Wuerthele 9 years ago 22
Debunking retail rumors, Apple says its stores are equipped to repair new MacBook Pros Reports claiming Apple Stores can't repair the 2016 MacBook Pro because of a lack of diagnostic tools are false, as AppleInsider has been told that stores are fully equipped and trained to perform all required diagnostics and repairs necessary. Mike Wuerthele 9 years ago 57
Apple hit with lawsuit targeting AppleCare+ refurbished devices A class action suit filing in California complains that "refurbished" service stock replacements doled out by Apple in exchange for damaged devices to AppleCare+ service plan holders are not functionally the same as new. Mike Wuerthele 9 years ago 44
Apple now requires Apple IDs to schedule Genius Bar appointments online In a minor policy change regarding how customers schedule Genius Bar appointments via Apple's online support webpage, the company now requires users to sign in with a valid Apple ID. AppleInsider Staff 12 years ago 35
BMW to deploy iPads and mimic Apple Genius program to serve customers BMW next year will take a page from Apple's playbook, bringing in young, tech-savvy staffers to help answer customers' questions about vehicles on the showroom. The BMW Geniuses will even carry iPads. Kevin Bostic 13 years ago 28
