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Arlo fixes bug that prevented users from adding devices to Apple HomeKit

Credit: Andrew O'Hara, AppleInsider

Arlo has released an update to its iOS app that fixes a bug preventing users from adding its smart devices to the HomeKit platform.

The company confirmed to AppleInsider that its latest iOS app update, version 3.5.1, contains a fix for the issue. That version, which has a release date of August 6, is currently available from the App Store.

"Arlo appreciates the patience of our loyal customers, and is excited to share that an iOS app release with a remedy to the HomeKit issue is now available," the company said.

Earlier in August, AppleInsider began receiving reports from users about issues adding new Arlo devices to HomeKit. The problem appeared to affect HomeKit tokens, which caused users to get stuck on the "Requesting HomeKit info" screen when adding devices to the Apple smart home platform.

The issue was widespread, with one Arlo community forum thread containing as many as 600 responses from frustrated users.

Users who have automatic app updates enabled should be seeing the fix within a few days. For all other users, version 3.5.1 of the Arlo app is currently available to download from the App Store.

In an August 6 forum post, an Arlo moderator said that users who continue to experience problems with adding devices to HomeKit should contact the company for a HomeKit token reset.