Genius training manual details banned words for Apple employees

Details from Apple's training manual for Genius Bar employees have been published online, revealing how the company teaches its workers to read customer body language, and how words like "crash" and "hang" are not to be used.

AppleInsider Staff 13 years ago 70

Helpful tech support boosts Apple's 'halo' effect, drives hardware sales

Following an experience with Apple's technical support, nearly 60 percent of customers said they are more likely to purchase another Apple product.

AppleInsider Staff 13 years ago 22

Samsung's new retail store in Australia has an Apple-like appearance

As Apple waits on a jury to decide whether Samsung copied its iPhone and iPad, Samsung has opened a new store in Sydney, Australia, that bears a striking resemblance to Apple's own retail operations.

Slash Lane 13 years ago 89

Apple CFO says company sees 'no ceiling' to penetration of Chinese market

Apple's financial chief Peter Oppenheimer, brimming with confidence over the company's near-term product plans, reportedly told a group of analysts on Thursday that China represents a seemingly limitless opportunity for future growth.

Kasper Jade 13 years ago 10

Microsoft still taking Apple on head-to-head in continued retail expansion

Microsoft continues to aggressively expand its retail presence, building new stores in close proximity to Apple's existing retail locations.

Neil Hughes 13 years ago 134

New York audit finds Apple had unfair advantage in Grand Central bid

A New York state audit has concluded that the Metropolitan Transportation Authority gave Apple an unfair advantage when the iPhone maker bid for its retail location at Grand Central Terminal.

Katie Marsal 13 years ago 41

Portland Design Commission approves new Pioneer Place Apple Store plan

Portland, Oregon's Design Commission has voted 5-1 to approve plans for large glass Apple retail store planned to replace the shuttered Saks Fifth Avenue location at Pioneer Square.

Daniel Eran Dilger 13 years ago 17

Apple's new Barcelona store features unique logo

A soon-to-open Apple retail store in Barcelona is advertised with a unique company logo that is "custom made" to fit the city neighborhood where the store is located.

AppleInsider Staff 13 years ago 37

First look at Apple's revamped SoHo retail store

It may have been just a reopening, but the throngs of people who visited Apple's SoHo store in New York on Saturday treated it like a brand new retail location.

AppleInsider Staff 13 years ago 25

SoHo Apple Store to reopen Saturday with bigger Genius Bar, more seating

Apple on Thursday began sending out invitations to customers for the grand reopening of its SoHo store this Saturday, July 14, at 10 a.m.

AppleInsider Staff 13 years ago 13

Best Buy mimicking Apple stores in retail makeover

In an effort to turn around its declining sales, Best Buy is testing new, smaller stores that borrow numerous elements from Apple's highly successful retail chain.

Katie Marsal 13 years ago 139

Apple has more retail stores in Pennsylvania than China

A new profile on Apple's retail presence in China argues that the company has far too few brick-and-mortar locations to meet rabid demand for products among the nation's 1.3 billion people.

Sam Oliver 13 years ago 19

Apple testing larger retail Genius Bars with emphasized iPad use

Apple is experimenting with tweaked a Genius Bar service center at one retail store, featuring a larger table removed from the back wall that has replaced the kids' seats and tables.

AppleInsider Staff 13 years ago 25

NYT profiles Apple's retail stores, says employees are 'short on pay'

As part of its "iEconomy" stories profiling Apple, The New York Times has taken a closer look at the company's retail stores, stating that retail employees have "enjoyed little" of the company's great financial success.

AppleInsider Staff 13 years ago 130

Some Apple stores reportedly planning store-wide meetings next week

Apple Retail teams around the U.S. are planning all-hands-on-deck meetings on or around June 24, AppleInsider has been informed.

Josh Ong 13 years ago 38

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