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Topic: retail

Apple's customer service suffers in Q2, study says

08/27/2015, 08:08 pm

A study from market research firm StellaService published this week seemingly reveals a rapid decline in Apple's customer service capabilities, from a slight slip in shipping fulfillment to longer wait times for online and phone support.

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Apple's Back to School sale goes online, gains new countries

08/06/2015, 06:08 pm

Apple on Thursday extended its annual Back to School sale, which offers students and educators free Beats Solo2 hardware, to cover online purchases, while expanding availability to a clutch of European countries.

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Apple integrates online store with main website in major Apple.com redesign

08/06/2015, 06:08 pm

Apple on Thursday made a huge change to the way it handles online shopping by integrating the Online Apple Store with its main Apple.com website, merging the two Web presences into a unified view, adding a persistent shopping bag link and performing slight design tweaks to product pages.

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Pei Wei begins taking Apple Pay as Target trials retail beacons for iPhone users

08/05/2015, 01:08 pm

Asian-themed restaurant chain Pei Wei announced the launch of Apple Pay support on Wednesday, as big-box retailer Target simultaneously began testing Bluetooth beacons at 50 of its locations.

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Apple removes Nest Learning Thermostat from online, retail stores in potential HomeKit push

07/23/2015, 07:07 pm

A pair of reports this week made note of Apple's apparent decision to remove Google's Nest Learning Thermostat from its online and brick-and-mortar stores, leaving only smart home devices compatible with HomeKit available for purchase.

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Angela Ahrendts hints at upcoming back to school promotion in internal video

07/18/2015, 08:07 pm

Apple's annual Back to School promotion appears to be a no-show for 2015, but a report on Saturday claims SVP of Retail Angela Ahrendts this week hinted to employees that a comparable offering could be coming soon.

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Lawsuit over Apple Store employee bag checks becomes class action covering over 12,000 workers

07/16/2015, 04:07 pm

A long-running lawsuit over bag searches of Apple Store workers was certified as a class action on Thursday, broadening the potential impact to over 12,000 past and present retail staff.

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Apple's new Hong Kong store to open on July 30

07/16/2015, 12:07 am

Apple will open its fourth Apple Store location in Hong Kong on Thursday, July 30, the company announced through its retail website, with the three-story Canton Road outlet expected to be one of the largest in Asia.

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Apple to reportedly debut co-designed third-party accessory packaging at Apple Stores next week

07/06/2015, 05:07 pm

Apple Stores will soon get a more uniform look as select third-party accessory makers adopt packaging co-designed by Apple, part of a larger transition toward a "premium feel" under retail chief Angela Ahrendts.

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Apple Camp 2015 enrollment begins with moviemaking, e-book creation workshops for kids

06/29/2015, 11:06 pm

For the 2015 summer season, Apple is again inviting children aged 8 through 12 to participate in Apple Camp, a series of three-day retail store workshops designed to teach inquisitive young minds how to create rich digital content on iPad and Mac.

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Apple discussed same-day delivery deal with Uber prior to Postmates partnership

06/15/2015, 11:06 pm

As part of a push into logistics, on-demand transportation provider Uber was reportedly in talks with Apple to provide same-day product deliveries, but the iPhone maker ultimately went with startup Postmates.

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Apple Store employees complained directly to Tim Cook over bag search policy

06/10/2015, 11:06 pm

According to court documents unsealed on Wednesday, Apple CEO Tim Cook received personal emails from Apple Store employees regarding bag check policies instituted for security purposes, calling the searches "embarrassing," "demeaning" and "disturbing."

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Jawbone UP fitness bands to return to Apple Store in June

06/04/2015, 05:06 am

After expunging most Jawbone fitness trackers -- along with other health-related wearables -- from its retail stores, Apple will soon carry stock of the firm's latest UP2 and UP3 gadgets.

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Apple starts advertising Watch as part of connected iOS, Mac ecosystem

05/20/2015, 01:05 am

Apple updated its online storefront on Tuesday with fresh imagery and text touting so-called Continuity features that interconnect iOS, Mac and now Apple Watch devices.

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Inside Apple Inc in Switzerland: No Watch yet, but Apple Pay unofficially working, strong demand for products

05/09/2015, 12:05 pm

Switzerland is an affluent country with lots of people who value high quality products and new technology, making it a potential hotspot for Apple Watch--at least once the new product is officially launched in the country, known for its breathtaking mountains and equally breathtaking consumer prices.

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Apple to offer 'Apple Watch Basics' Workshops at retail stores starting April 24

04/17/2015, 12:04 am

Apple's retail website was recently updated to reflect upcoming availability of a new Workshop called Apple Watch Basics, suggesting the company plans to roll out device training sessions for early Watch buyers from day one.

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Apple Store goes down ahead of Apple Watch preorders

04/09/2015, 11:04 pm

Apple took down the Online Apple Store late Thursday night as the company made preparations for what is expected to be an onslaught of Apple Watch preorders.

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Apple Watch Edition initially limited to 53 retail outlets worldwide

04/09/2015, 06:04 pm

Consumers who want to purchase a gold Apple Watch Edition --or those who simply want to see it in the flesh --may need to travel a bit if they live outside of the world's major cities, as Apple will initially stock the device at just 53 locations worldwide.

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Apple to open second store in Hangzhou, China on April 24

04/07/2015, 11:04 pm

Apple on Tuesday announced the upcoming opening of a second store in Hangzhou, China, scheduled to start serving customers on April 24, the same day Apple Watch is slated to launch.

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Angela Ahrendts tells retail employees to push customers online for Apple Watch, 12" MacBook launches

04/07/2015, 05:04 am

In a leaked internal memo sent to Apple Store employees on Tuesday, retail chief Angela Ahrendts asks her employees to help change customer opinion that Apple product launches come standard with long lines, constrained channel supply and low in-store inventory.

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