As part of the continuing Galaxy Note 7 fire debacle, Samsung is not only offering financial incentives for customers to trade their problematic phone for a Galaxy S 7 phone and stay in the Samsung ecosystem in the face of pressure from the iPhone 7, but it is also saying that customers in the country will be able to exchange a Galaxy S 7 for the forthcoming Galaxy Note 8 for half the normal price.
Samsung is set to face multiple South Korean lawsuits over the Galaxy Note 7, amid reports that it's still looking to track down the cause of battery fires, and offering Koreans discounted upgrades to next year's flagship phones — including the Note 8.
Samsung is now running exchange stations at airports around the world, hoping to catch any lingering Galaxy Note 7 owners before they get onboard a plane with the phone — something that's now prohibited or outright illegal in some instances.
On Friday several U.S. safety agencies banned the Samsung Galaxy Note 7 from flights, all but killing the usefulness of the smartphone for the few people willing to hold onto it in spite of fire risks.
As a result of having to recall and eventually kill off the Galaxy Note 7, Samsung on Friday predicted a further $3 billion reduction in operating profits through March 2017, beyond the $2.3 billion it already announced.
The Galaxy Note 7 botched recall was apparently induced as a result of corporate secrecy plus a lack of communication between test engineers — and the company still can't reproduce the fires in the testing labs.
A day after Samsung issued two statements declaring that it was "adjusting production" of the troubled Galaxy Note 7 to respond to complaints and fires, the company announced on Tuesday that it has "consequently decided to stop production" — but the consequences of the entire debacle may extend for some time.
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Samsung's Galaxy Note 7 is in the throes of death. The Korean tech giant on Monday halted global sales of its latest phablet phone, issuing a statement telling owners to power down and stop using the handset as it could pose a safety hazard.
The Samsung Galaxy Note 7 situation continues to worsen, as two more replacement phones have lit on fire — and communications from Samsung to afflicted customers trying to return their devices and the general public about the issue is compounding the problem.
Following a recall and efforts to fix dangerous flaws with its flagship phablet Galaxy Note 7, Samsung is now said to have temporarily suspended production of the jumbo-sized handset entirely, while U.S. carriers AT&T and T-Mobile have announced they will no longer offer replacement units.
Another two of Galaxy Note 7 phones that were replaced under the recall have lit on fire, with a text inadvertently sent to one of the owners in the middle of support communication exchanges suggesting that Samsung is attempting to "slow down" user complaints about the phone.
Two days after a smoldering Samsung device caused the evacuation of a Southwest Airlines plane, executives at U.S. cellular carrier AT&T are reportedly considering stopping all Galaxy Note 7 sales and replacements citing safety concerns.
Southwest Airlines evacuated 75 passengers from a flight preparing to take off from Louisville Airport in Kentucky after smoke from a Samsung Galaxy phone filled the cabin. The phone was a replacement Galaxy Note 7 that had been powered down for takeoff.
The battery fires and eventual recall of the Galaxy Note 7 can all be traced to Samsung executives wanting to rush the phone, based on rumors Apple's iPhone 7 wouldn't have any major improvements, according to a report.
The U.S. Consumer Product Safety Commission today issued an announcement urging anyone using a Samsung Galaxy Note 7 purchased before today to "immediately stop using and power down" the device and seek a replacement or refund, due to the risk of battery overheating and fires.
The timing of Samsung's Galaxy Note 7 phablet recall could be a boon for Apple and this Friday's debut of the iPhone 7 Plus, one analyst believes, as preorder lead times are said to be on pace with expectations.