Samsung now projects $5.3B hit on profits from Note 7 fires

As a result of having to recall and eventually kill off the Galaxy Note 7, Samsung on Friday predicted a further $3 billion reduction in operating profits through March 2017, beyond the $2.3 billion it already announced.

Roger Fingas 9 years ago 54

Samsung extends $100 in extra credit to US owners of fire-prone Galaxy Note 7

Looking to soften some of the damage to its brand, Samsung is extending an extra $100 in credit to U.S. Galaxy Note 7 owners willing to exchange the phone for another Samsung device.

Roger Fingas 9 years ago 42

Corporate culture, haste reportedly at core of Samsung mishandling of Note 7 situation

The Galaxy Note 7 botched recall was apparently induced as a result of corporate secrecy plus a lack of communication between test engineers — and the company still can't reproduce the fires in the testing labs.

Mike Wuerthele 9 years ago 64

Hammer finally falls as Samsung Galaxy Note 7 is officially, permanently discontinued

A day after Samsung issued two statements declaring that it was "adjusting production" of the troubled Galaxy Note 7 to respond to complaints and fires, the company announced on Tuesday that it has "consequently decided to stop production" — but the consequences of the entire debacle may extend for some time.

Mike Wuerthele 9 years ago 115

Samsung halts Galaxy Note 7 sales, tells users to stop using device

Samsung's Galaxy Note 7 is in the throes of death. The Korean tech giant on Monday halted global sales of its latest phablet phone, issuing a statement telling owners to power down and stop using the handset as it could pose a safety hazard.

Mikey Campbell 9 years ago 68

More Galaxy Note 7 fires reported as cryptic communications from Samsung complicate exchange process

The Samsung Galaxy Note 7 situation continues to worsen, as two more replacement phones have lit on fire — and communications from Samsung to afflicted customers trying to return their devices and the general public about the issue is compounding the problem.

Mike Wuerthele 9 years ago 35

Samsung suspends production of Galaxy Note 7, AT&T and T-Mobile stop offering replacements [u: Verizon, too]

Following a recall and efforts to fix dangerous flaws with its flagship phablet Galaxy Note 7, Samsung is now said to have temporarily suspended production of the jumbo-sized handset entirely, while U.S. carriers AT&T and T-Mobile have announced they will no longer offer replacement units.

Neil Hughes 9 years ago 55

Two more Galaxy Note 7 phones catch fire, Samsung allegedly stonewalling users

Another two of Galaxy Note 7 phones that were replaced under the recall have lit on fire, with a text inadvertently sent to one of the owners in the middle of support communication exchanges suggesting that Samsung is attempting to "slow down" user complaints about the phone.

Mike Wuerthele 9 years ago 53

AT&T might halt Samsung Galaxy Note 7 sales due to safety risks, other carriers offer swaps

Two days after a smoldering Samsung device caused the evacuation of a Southwest Airlines plane, executives at U.S. cellular carrier AT&T are reportedly considering stopping all Galaxy Note 7 sales and replacements citing safety concerns.

Mikey Campbell 9 years ago 63

Samsung's chip & display businesses rescue profits in wake of exploding Note 7 recall

Samsung Electronics' estimated operating profits grew 5.6 percent in the third quarter in spite of its massive Galaxy Note 7 recall, buoyed by increased chip and display sales.

Roger Fingas 9 years ago 18

Samsung Galaxy fire blamed in evacuation of Southwest flight [u]

Southwest Airlines evacuated 75 passengers from a flight preparing to take off from Louisville Airport in Kentucky after smoke from a Samsung Galaxy phone filled the cabin. The phone was a replacement Galaxy Note 7 that had been powered down for takeoff.

Daniel Eran Dilger 9 years ago 101

Samsung Note 7 battery fire woes triggered by rush to beat Apple's iPhone 7 - report

The battery fires and eventual recall of the Galaxy Note 7 can all be traced to Samsung executives wanting to rush the phone, based on rumors Apple's iPhone 7 wouldn't have any major improvements, according to a report.

Roger Fingas 9 years ago 67

U.S. urges Samsung Galaxy Note 7 owners to stop use, return after 26 burned, 55 property damage fires

The U.S. Consumer Product Safety Commission today issued an announcement urging anyone using a Samsung Galaxy Note 7 purchased before today to "immediately stop using and power down" the device and seek a replacement or refund, due to the risk of battery overheating and fires.

Daniel Eran Dilger 9 years ago 40

Samsung Galaxy Note 7 recall seen as a 'gift' to Apple and its iPhone 7 Plus launch

The timing of Samsung's Galaxy Note 7 phablet recall could be a boon for Apple and this Friday's debut of the iPhone 7 Plus, one analyst believes, as preorder lead times are said to be on pace with expectations.

Neil Hughes 9 years ago 38

Some US airlines prohibiting use of any Samsung phones in wake of Note 7 recall

Fallout from the Galaxy Note 7 recall is escalating, with some airlines disallowing any use of Samsung mobile devices in-flight, following reports of multiple incidences of property damage in the U.S.

Mike Wuerthele 9 years ago 46

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