New Apple service system could make iPhone repairs easier, more efficient

Apple will soon introduce a new same-unit repair method for iPhone 12 problems that would normally require a device replacement, the company told service providers Tuesday.

Mike Peterson 5 years ago 3

AirPods tool aims to tell the difference between clogs and faults

Apple has allegedly started to roll out a tool to Apple Stores that can perform an initial test on AirPods before being fully serviced, one that can determine if a loss of sound quality is a genuine fault or caused by dirt buildup.

Malcolm Owen 5 years ago 8

Don't send bands in with Apple Watch repairs — because you won't get them back

If you've broken your Apple Watch, make sure you've removed the band and taken off any protective cases, because Apple is now clear that they won't be returned when they send back your watch.

William Gallagher 6 years ago 11

Mac Pro still poorly supported by Apple Store Genius Bar months after launch

The limited production and penetration of the Mac Pro has an unfortunate side-effect — much of Apple's service network is unable to support the machine properly if something goes wrong.

Mike Wuerthele and Andrew O'Hara 6 years ago 50

Apple warns retail employees of iPhone parts and replacement device shortages due to coronavirus

Apple is reportedly warning retail employees and technical support staff that replacement iPhones are in short supply, one of the first consumer-facing signs that COVID-19 is impacting the company's supply chain.

Mike Peterson 6 years ago 2

Editorial: Arguing over iPhone 'Right to Repair' is good, but a solid middle-ground is needed

The debate over whether or not to have the so-called "Right to Repair" guaranteed has both sides offering some compelling arguments for and against the introduction of support-related laws, but for the moment, the consumer loses out while the dispute rages on.

Mike Wuerthele and Malcolm Owen 7 years ago 37

Editorial: CBC again attacks Apple's repair policies, but still lacks knowledge of how it really works

Six months after the last attack on Apple's repair policies and practices, CBC has produced another report objecting to Apple's reluctance to dealing with water-damaged iPhones, with it again lacking an understanding of how and why Apple's repair department works the way it does.

Mike Wuerthele and Malcolm Owen 7 years ago 90

How to get your Mac or iPhone ready before you take it to Apple's Genius Bar

Depending on the problem your device has, you may have to leave it with the Genius Bar — and they may have to send it off to Apple. Make the process easier for yourself and for them plus protect your sensitive data by taking a few steps in advance.

William Gallagher 7 years ago 6

Apple Store repair policy update allows servicing of iPhones with third-party batteries

Apple has changed its policies regarding repairs via Apple retail outlets, with customers who have replaced the battery of their iPhone with an aftermarket model installed by a third-party repair shop now able to be repaired at the Genius Bar as well as at Apple Authorized Service Providers.

Malcolm Owen 7 years ago 1

iPhone XR repair pricing revealed, screen replacement is $199

Apple has announced repair costs for the iPhone XR, with AppleCare+ fees remaining the same as other phones, but out of warranty fees commensurately lower in comparison to the retail price of the phone, and similar in price to screen repairs on the Galaxy S9 with Samsung parts.

Mike Wuerthele 7 years ago 8

CBC Video claims Apple's repair policies are abusive, but 'proof' falls far short

A report from the CBC has attacked Apple's policies and practices regarding repairs, taking the company to task for expensive in-store repairs, coercing customers to buy new products in some cases — but the publication shows a stunning lack of understanding of the scale of Apple's repair efforts, and leans too heavily on edge cases presented by a pair of respected "right to repair" proponents rather than actual observation.

Mike Wuerthele and Malcolm Owen 7 years ago 127

Apple repair policy critic vows to fight 'counterfeit' battery seizure by U.S. customs

Prominent YouTube repair personality and repair shop owner Louis Rossmann has objected to the seizure of original batteries worth $1,000 by U.S. Customs and Border Protection under the suspicion they are counterfeit, ten days after participating in a report attacking Apple's repair policies.

Malcolm Owen 7 years ago 71

Apple support site issue preventing users from booking Genius Bar visits at Apple stores [u]

A number of Apple customers are not able make appointments for the Genius Bar, with reports users unable to reserve a spot for support at their local Apple Retail outlet, a problem that Apple is working to fix as soon as possible. [Updated]

Malcolm Owen 8 years ago 18

Apple could provide Series 1 Apple Watch as replacement for original models requiring repairs

Owners of the first-generation Apple Watch could find they will be offered a newer model as a replacement if they take their timepiece in for repairs, with Apple said to have advised its retail stores and Authorized Service Providers that they can use Series 1 Apple Watch parts with the original model.

Malcolm Owen 8 years ago 12

Dutch judge rules Apple can't swap refurbished iPads for broken ones

Another court ruling in the Netherlands mandates that when Apple needs to replace a broken iPhone or iPad, it must do so with a new unit, and not a refurbished one.

Mike Wuerthele 9 years ago 72

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