In a long and detailed thread, an ex-Apple retail employee who helped launch Apple's in-store Concierge system details exactly why and how appointments made for support at in-store Genius Bars never seem to start on time.
Apple is reportedly slowing down the hiring of Geniuses for some Apple Store locations, in what could be considered a cost-saving move.
Five years after filing, a class action lawsuit accusing Apple of providing repair replacement devices that aren't "equivalent to new in reliability and performance" is set to go to trial in August.
For the first time since March 2020 all 270 Apple Stores in the US are now open in some capacity. AppleInsider has visited a few stores in the last few weeks, and the experience is radically different than what it was a year ago, or even when the stores reopened for the first time.
Apple will soon introduce a new same-unit repair method for iPhone 12 problems that would normally require a device replacement, the company told service providers Tuesday.
Apple has allegedly started to roll out a tool to Apple Stores that can perform an initial test on AirPods before being fully serviced, one that can determine if a loss of sound quality is a genuine fault or caused by dirt buildup.
If you've broken your Apple Watch, make sure you've removed the band and taken off any protective cases, because Apple is now clear that they won't be returned when they send back your watch.
Apple is planning on subsidizing repairs provided by Apple Authorized Service Providers (AASP), so long as they comply with social distancing measures in the U.S. and Canada.
The limited production and penetration of the Mac Pro has an unfortunate side-effect — much of Apple's service network is unable to support the machine properly if something goes wrong.
Apple is reportedly warning retail employees and technical support staff that replacement iPhones are in short supply, one of the first consumer-facing signs that COVID-19 is impacting the company's supply chain.
The debate over whether or not to have the so-called "Right to Repair" guaranteed has both sides offering some compelling arguments for and against the introduction of support-related laws, but for the moment, the consumer loses out while the dispute rages on.
Six months after the last attack on Apple's repair policies and practices, CBC has produced another report objecting to Apple's reluctance to dealing with water-damaged iPhones, with it again lacking an understanding of how and why Apple's repair department works the way it does.
Depending on the problem your device has, you may have to leave it with the Genius Bar — and they may have to send it off to Apple. Make the process easier for yourself and for them plus protect your sensitive data by taking a few steps in advance.
Apple has changed its policies regarding repairs via Apple retail outlets, with customers who have replaced the battery of their iPhone with an aftermarket model installed by a third-party repair shop now able to be repaired at the Genius Bar as well as at Apple Authorized Service Providers.
Apple has announced repair costs for the iPhone XR, with AppleCare+ fees remaining the same as other phones, but out of warranty fees commensurately lower in comparison to the retail price of the phone, and similar in price to screen repairs on the Galaxy S9 with Samsung parts.
A report from the CBC has attacked Apple's policies and practices regarding repairs, taking the company to task for expensive in-store repairs, coercing customers to buy new products in some cases — but the publication shows a stunning lack of understanding of the scale of Apple's repair efforts, and leans too heavily on edge cases presented by a pair of respected "right to repair" proponents rather than actual observation.
Prominent YouTube repair personality and repair shop owner Louis Rossmann has objected to the seizure of original batteries worth $1,000 by U.S. Customs and Border Protection under the suspicion they are counterfeit, ten days after participating in a report attacking Apple's repair policies.
A number of Apple customers are not able make appointments for the Genius Bar, with reports users unable to reserve a spot for support at their local Apple Retail outlet, a problem that Apple is working to fix as soon as possible. [Updated]
Owners of the first-generation Apple Watch could find they will be offered a newer model as a replacement if they take their timepiece in for repairs, with Apple said to have advised its retail stores and Authorized Service Providers that they can use Series 1 Apple Watch parts with the original model.
Another court ruling in the Netherlands mandates that when Apple needs to replace a broken iPhone or iPad, it must do so with a new unit, and not a refurbished one.
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Mike Wuerthele
Malcolm Owen
Mike Peterson
Stephen Robles
William Gallagher
Mike Wuerthele and Andrew O'Hara
