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Topic: Genius Bar

Editorial: Arguing over iPhone 'Right to Repair' is good, but a solid middle-ground is needed

05/06/2019, 02:05 pm

The debate over whether or not to have the so-called "Right to Repair" guaranteed has both sides offering some compelling arguments for and against the introduction of support-related laws, but for the moment, the consumer loses out while the dispute rages on.

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Editorial: CBC again attacks Apple's repair policies, but still lacks knowledge of how it really works

04/02/2019, 02:04 pm

Six months after the last attack on Apple's repair policies and practices, CBC has produced another report objecting to Apple's reluctance to dealing with water-damaged iPhones, with it again lacking an understanding of how and why Apple's repair department works the way it does.

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How to get your Mac or iPhone ready before you take it to Apple's Genius Bar

03/16/2019, 03:03 pm

Depending on the problem your device has, you may have to leave it with the Genius Bar -- and they may have to send it off to Apple. Make the process easier for yourself and for them plus protect your sensitive data by taking a few steps in advance.

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Apple Store repair policy update allows servicing of iPhones with third-party batteries

03/05/2019, 01:03 pm

Apple has changed its policies regarding repairs via Apple retail outlets, with customers who have replaced the battery of their iPhone with an aftermarket model installed by a third-party repair shop now able to be repaired at the Genius Bar as well as at Apple Authorized Service Providers.

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iPhone XR repair pricing revealed, screen replacement is $199

10/22/2018, 10:10 am

Apple has announced repair costs for the iPhone XR, with AppleCare+ fees remaining the same as other phones, but out of warranty fees commensurately lower in comparison to the retail price of the phone, and similar in price to screen repairs on the Galaxy S9 with Samsung parts.

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Apple repair policy critic vows to fight 'counterfeit' battery seizure by U.S. customs

10/19/2018, 12:10 pm

Prominent YouTube repair personality and repair shop owner Louis Rossmann has objected to the seizure of original batteries worth $1,000 by U.S. Customs and Border Protection under the suspicion they are counterfeit, ten days after participating in a report attacking Apple's repair policies.

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CBC Video claims Apple's repair policies are abusive, but 'proof' falls far short

10/09/2018, 01:10 pm

A report from the CBC has attacked Apple's policies and practices regarding repairs, taking the company to task for expensive in-store repairs, coercing customers to buy new products in some cases -- but the publication shows a stunning lack of understanding of the scale of Apple's repair efforts, and leans too heavily on edge cases presented by a pair of respected "right to repair" proponents rather than actual observation.

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Apple support site issue preventing users from booking Genius Bar visits at Apple stores [u]

04/18/2018, 11:04 am

A number of Apple customers are not able make appointments for the Genius Bar, with reports users unable to reserve a spot for support at their local Apple Retail outlet, a problem that Apple is working to fix as soon as possible. [Updated]

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Apple could provide Series 1 Apple Watch as replacement for original models requiring repairs

07/21/2017, 09:07 am

Owners of the first-generation Apple Watch could find they will be offered a newer model as a replacement if they take their timepiece in for repairs, with Apple said to have advised its retail stores and Authorized Service Providers that they can use Series 1 Apple Watch parts with the original model.

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Dutch judge rules Apple can't swap refurbished iPads for broken ones

04/25/2017, 09:04 am

Another court ruling in the Netherlands mandates that when Apple needs to replace a broken iPhone or iPad, it must do so with a new unit, and not a refurbished one.

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iPad 4 service replacement with iPad Air 2 not universal policy, but allowed in low-stock conditions

04/16/2017, 09:04 am

Despite reports to the contrary, there is no official Apple policy mandating that iPad 4 owners coming into Apple Retail for service receive an iPad Air 2 for the cost of service -- but stores have been allowed to make the swap if they have no service stock, and have been for some time.

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Some MacBook Pro with Touch Bar owners report pinging, popping case noise during heavy use

04/13/2017, 12:04 pm

A small proportion of users with the 2016 MacBook Pro are reporting hearing a pinging, or popping noise, described as similar to that of crushing a plastic bottle, seemingly related to thermal conditions in the laptop.

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Debunking retail rumors, Apple says its stores are equipped to repair new MacBook Pros

01/09/2017, 12:01 pm

Reports claiming Apple Stores can't repair the 2016 MacBook Pro because of a lack of diagnostic tools are false, as AppleInsider has been told that stores are fully equipped and trained to perform all required diagnostics and repairs necessary.

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Apple hardware, software support iOS app now available in the Netherlands

11/08/2016, 03:11 pm

Apple has performed what may be a soft launch of a new Apple Service app in the Netherlands, allowing users in that country to schedule Genius Bar appointments, as well as get live chat-based support for Macs, iPads, and iPhones.

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Apple hit with lawsuit targeting AppleCare+ refurbished devices

07/20/2016, 05:07 pm

A class action suit filing in California complains that "refurbished" service stock replacements doled out by Apple in exchange for damaged devices to AppleCare+ service plan holders are not functionally the same as new.

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Apple now requires Apple IDs to schedule Genius Bar appointments online

09/11/2013, 10:09 pm

In a minor policy change regarding how customers schedule Genius Bar appointments via Apple's online support webpage, the company now requires users to sign in with a valid Apple ID.

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BMW to deploy iPads and mimic Apple Genius program to serve customers

02/11/2013, 11:02 am

BMW next year will take a page from Apple's playbook, bringing in young, tech-savvy staffers to help answer customers' questions about vehicles on the showroom. The BMW Geniuses will even carry iPads.

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