Samsung extends $100 in extra credit to US owners of fire-prone Galaxy Note 7

Looking to soften some of the damage to its brand, Samsung is extending an extra $100 in credit to U.S. Galaxy Note 7 owners willing to exchange the phone for another Samsung device.

People wanting a full refund — or to exchange for a non-Samsung phone — are being offered a smaller $25 credit, TechCrunch noted on Thursday. It's not yet clear if Samsung will be making similar offers outside the States — otherwise Note 7 owners will get their original money back, or the price difference if they choose to exchange.

Samsung's refund and exchange program expanded to Australia and parts of Asia this week as the company officially ended Note 7 production.

Shortly after launching the Note 7 in August, some customers began reporting fires or even explosions linked to the phone's battery. While Samsung tried to fix the situation with a recall, even some of the replacement devices experienced the same problem, leading the company to kill off the product entirely to mitigate costs and the blow to its reputation.

The New York Times recently suggested that Samsung mishandled the recall, finding itself unable to properly diagnose the problem. While it attempted to solve the situation with replacement batteries, the issue appears to have been more complex.

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42 Comments

eightzero

said about 7 years ago

Their brand is shit. When shopping, i specifically avoid anything they make.

christopher126

said about 7 years ago

eightzero said:

Their brand is shit. When shopping, i specifically avoid anything they make.

Ditto. :)

macxpress

said about 7 years ago

sog35 said:

Hilarious that Samsung/Android fans call Apple customers sheep.

Yet there are many Note7 owners that say they will NOT return their dangerous phone. They say the risk is too small and worth having a Note7.

Talk about blind sheep. These Note7 fans are literally willing to die for their phone.

This is why I continue to say, this phone should be banned on all public transportation avenues. Why should everyone else suffer because some asshat thinks there really isn't an issue and they're phone starts to catch on a fire in the middle of the flight, or train route? In the US, the FAA/TSA should not be allowing this phone to travel. Its very dangerous not only for the owner, but everyone else around them.

sog35 said:

That's not enough for all the crap they had to go through.

And they only get the $100 if they choose another Samsung phone?

Samsung should be giving each Note7 owner a full refund PLUS a free Samsung phone of their choice.

$100 is not enough for:

1. Stress of owning a phone that is a potential fire hazard
2. Going through the confusion of the first unofficial recall
3. Calling the carrier, calling Samsung, calling carrier again
4. Wasting time going to the retail store, or shipping back to Samsung
5. Receiving new phone, but having to go through the whole setup again
6. More stress that the 'safe' phone isn't safe
7. Going through step 1-4 all over again
8. Not having a phone for weeks

But what do I know? I never bought a Samsung POS. Maybe their customers expect this type of crap service.

I think its absolute crap they're offering this to people that retain their brand. This is a last ditch effort to keep people from buying other brands (not specifically Apple). They should be given a full refund, free return of their POS, and a $100 credit toward ANY new phone. THIS is how you'll at least try maybe get customers to stick with them. Have the damn confidence that customers will stay, don't force them into it. If I were a Note 7 owner I'd tell them to take their $100 offer and shove it up their ass.

boopthesnoot

said about 7 years ago

eightzero said:

Their brand is shit. When shopping, i specifically avoid anything they make.

I don't mind the parts they make that go into Apple products but everything else is shit.

wood1208

said about 7 years ago

Thanks but big NO. In plain sight, users trust in you Samsung is worth more than $100. I rather return for full refund and get replacement with iPhone 7 PLUS.