Mikey Campbell
In the latest chapter of Apple's Italian AppleCare saga, two consumer advocacy groups on Wednesday confirmed the launch of a class action lawsuit, alleging the company has continued to violate the EU's warranty regulations despite being fined in December.
A lawyer coordinating the suit confirmed to Macworld that Italian consumer associations Federconsumatori and the Center for the Protection of Consumers and Users (CTCU) are behind the legal action, which was announced in a joint statement on Tuesday.
“It has been reported in recent days that the Antitrust Authority has reopened the Apple case because Group companies are allegedly continuing to violate the consumer code,†the statement said.
At issue iss a conflict between Apple's standard one-year product warranty and EU laws requiring companies to offer a free two-year warranty. Confusing the matter is Apple's for-pay AppleCare extended warranty, which the company allegedly pushed on consumers despite acknowledging the EU mandates.
In December, Apple was fined 900,000 euros, or nearly $1.2 million, by the Italian Antitrust Authority for not providing adequate information to customers about the length of product guarantees and the copany's AppleCare extended warranty. Apple lost a subsequent appeal of the ruling and was forced to add a disclaimer on its packaging to inform customers of the existing two years of coverage.
In July, Italy's AGCM competition and marketing authority threatened Apple's Italian operations with a 30 day suspension and additional fines after finding the company had not yet fully complied with the earlier order. Apple ">appealed the ruling, saying the AGCM's warning was based on a flawed interpretation of the law.
Apple's Italian webpage for extended iPhone coverage. | Source: Apple
In Tuesday's statement, the groups cited the fine and also referred to a letter European Justice Commissioner Viviane Reding sent to justice ministers across the EU, calling on them to monitor Apple's “unacceptable marketing practices.â€
According to the suit's Rome-based coordinating lawyer Massimo Cerniglia, the claim intends to recover losses resulting from Apple's "past and present behavior." The class-action lawsuit targets Apple Sales International, Apple Italia and Apple Retail Italia, the same three Apple entities fined by the Antitrust Authority.
“We have had a lot of reports from customers saying the phenomenon of miss-selling warranty protection was continuing, even after the action of the Antitrust Authority and the TAR ruling,†Cerniglia said. “Apple products are excellent and I use them myself. It’s just a shame the quality of the marketing is not as good as the products themselves.â€
If successful, the the two Italian consumer groups will net between 10 to 15 percent of any settlement or related consumer compensation, however they will be responsible for legal fees if the suit falls through.
Cerniglia said that, while he has no estimates as to how many consumers will participate in the lawsuit, the number could be in the thousands. Apple will receive official notification of the suit within the next few days.
Marko Zivkovic
Wesley Hilliard
Malcolm Owen
Christine McKee
Andrew O'Hara
32 Comments
I thought you paid to extend the free telephone support from 90 days to 2 years. The extended warranty is a bonus in countries that don't have a legally mandated 2 year warranty.
[quote name="hill60" url="/t/153286/applecare-warranty-terms-targeted-in-new-italian-class-action-lawsuit#post_2208833"]I thought you paid to extend the free telephone support from 90 days to 2 years. The extended warranty is a bonus in countries that don't have a legally mandated 2 year warranty.[/quote] That is correct. They can still sell AppleCare because it offers services beyond the legally mandated warranty. HOWEVER, that is not the issue here. Apparently, they have been accused of lying to customers as to what the warranty period is in order to convince them to buy AppleCare to cover something that would have been covered under the warranty. If that's true, they should (and probably will) be punished.
This seems ridiculous to me. Unless they have audio or video recordings of Apple employees directly lying about the warranty, they haven't got a case at all. It also makes me wonder (since this is the third time around), why if "everyone knows" that they get two year warranties on everything sold in Italy for free, why the consumer groups have to constantly bring these lawsuits. If people are stupid and don't know about the government mandated warranty situation in their own country, and then furthermore don't read the box where it says the product is under warranty, and then foolishly buy an extended warranty from the Apple sales rep, then they are pretty much deserving of whatever happens. It's no wonder Italy's economy is the sh*ts when the government forces a two year warranty on every product sold in the entire country. Consumer protection is one thing but two years is absolute idiocy IMO.
It's no wonder Italy's economy is the sh*ts when the government forces a two year warranty on every product sold in the entire country. Consumer protection is one thing but two years is absolute idiocy IMO.
That's the EU standard, I think.
[quote name="Gazoobee" url="/t/153286/applecare-warranty-terms-targeted-in-new-italian-class-action-lawsuit#post_2208916"]This seems ridiculous to me. Unless they have audio or video recordings of Apple employees directly lying about the warranty, they haven't got a case at all. [/quote] I disagree. Look at the graphic with the article. It clearly shows the standard warranty ending after one year, even though under Italian law, it must go for 2 years. So they are claiming that you need AppleCare to have coverage in the second year - which is clearly false. This suit does appear to have some merit.